Bangkok--2 Jul--Mitsubishi Motors
Mitsubishi Motors Thailand improved the quality of after sales service and enhances technician skills to increase customer satisfaction. The company extended free service labor for periodic maintenance up to 5 years for all Mitsubishi customers.
Mr. Morikazu Chokki, President and CEO of Mitsubishi Motors (Thailand) Co., Ltd. unveiled Mitsubishi after sales 2015 policy that focus on customer satisfaction of product and after sales service quality by collaboration with dealerships nationwide to develop standard of operation procedures in service center and welcome all customer suggestions then resolve the problems in a timely manner which consequently resulted in the company's satisfaction index score (CSI) which improved gradually from last year.
"We realized that the after sales service is one of important factors which influence customer purchasing decision. Thus, we continue to develop after sales service operations and human resource performance which included monitoring and evaluation process to enhance operation performance and customer satisfactions" Mr. Chokki said.
Aftersales Human Resources Development
Moreover, Mr. Chokki added the importance of aftersales human resources development is also importance that Mitsubishi aimed to raise quality of human resources skills as one standard across the country by delivering more than 200 annual and special training courses which are conducted by both domestic and oversea trainers. Also, the technicians have more time training period for gaining more skills. Furthermore, Mitsubishi has formed "Coaching Team" for nationwide training to support Mitsubishi service center. The teams will strengthen technician's skill in each service center which aimed to provide standard quality of after sales service in nationwide Mitsubishi service centers.
Maximize benefits for enhancing quality of after sales service
Presently, Mitsubishi offers insurance package with 24 hours road service assistance*1 to ensure customer confidence in Mitsubishi vehicle. The company offers reasonable parts' prices and also provides constantly special offer for customers which recently has extended free service labor fee for periodic maintenance from 3 years up to 5 years or 100,000 km whichever comes first for customer who purchase the car from April 1, 2012*2 and it is effective from April 1, 2015 onward.
· For more information about Mitsubishi car and product test drive, please contact "Mitsubishi Dealers Nationwide" or call "Mitsubishi Call Center": 1800 900 009 or 02-529-9500 from Monday - Saturday during 8.30-17.00
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