NEW YORK, Oct. 18 -- PRNewswire/ AsiaNet
Enables cost-effective multimedia channel for live agent support
EagleACD, provider of hosted contact center services, today announced a new
Web Chat feature that enables low-cost, live agent support via the Internet.
EagleACD is offering the Web Chat e-commerce feature at a low 3 cents per
minute charge.
Available earlier as part of Eagle's VoiceACD and Predictive Dialer
offering, Web Chat is now offered as a stand-alone product for Internet-based
technical support and any other live communication over the Web. This
provides a very low-cost customer support option for e-commerce businesses.
The service will be on Eagle's hosted platform and does not require customers
to purchase additional hardware or software. There is no minimum on the
number of seats as subscriptions are based on usage rates. Furthermore, a
single agent can support multiple callers or talk sessions at the same time
with multiple 'callers' in Queue waiting for operator and with average hold
time notification to callers.
"EagleACD offers hosted contact center services that drive down the
escalating costs of customer service. Web chat is a cost-effective channel
that enables high-touch live agent support," said Kent Charugundla, CEO of
Eagle.Net, parent company of EagleACD. "As a hosted stand-alone option,
Eagle's Web Chat is affordable for any size business any where on globe
providing live agent support at just 3 cents a minute."
Because the application is Internet-based, it easily supports remote
agents for a virtual contact center that allows agents to work from home or
any location that has Internet connectivity. A full demonstration of the
product can be found on http://www.eagleacd.com
About Eagle
EagleACD is the affiliate of Eagle.Net companies. Eagle.Net companies are
in the business of providing technologically advanced solutions at competitive
rates to small business, enterprise and service provider customers. With Eagle
Communications, which operates as a CLEC, and Eagle Teleconferencing as a
conference call company, EagleACD provides Telco-grade virtual contact center
services on a hosted basis. Eagle has been in the service bureau business
since 1986 for telecom related products and services. For more information
visit http://www.eagleacd.com or http://www.eagle.net or call at
1-800-339-7171.
SOURCE: EagleACD
CONTACT: Chris McManus of EagleACD,
+1-718-832-9154,
[email protected]
Web site: http://www.eagleacd.com
http://www.eagle.net
--Distributed by AsiaNet (www.asianetnews.net)--
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