NEW YORK, Oct. 18 -- PRNewswire/ AsiaNet Enables cost-effective multimedia channel for live agent support EagleACD, provider of hosted contact center services, today announced a new Web Chat feature that enables low-cost, live agent support via the Internet. EagleACD is offering the Web Chat e-commerce feature at a low 3 cents per minute charge. Available earlier as part of Eagle's VoiceACD and Predictive Dialer offering, Web Chat is now offered as a stand-alone product for Internet-based technical support and any other live communication over the Web. This provides a very low-cost customer support option for e-commerce businesses. The service will be on Eagle's hosted platform and does not require customers to purchase additional hardware or software. There is no minimum on the number of seats as subscriptions are based on usage rates. Furthermore, a single agent can support multiple callers or talk sessions at the same time with multiple 'callers' in Queue waiting for operator and with average hold time notification to callers. "EagleACD offers hosted contact center services that drive down the escalating costs of customer service. Web chat is a cost-effective channel that enables high-touch live agent support," said Kent Charugundla, CEO of Eagle.Net, parent company of EagleACD. "As a hosted stand-alone option, Eagle's Web Chat is affordable for any size business any where on globe providing live agent support at just 3 cents a minute." Because the application is Internet-based, it easily supports remote agents for a virtual contact center that allows agents to work from home or any location that has Internet connectivity. A full demonstration of the product can be found on http://www.eagleacd.com About Eagle EagleACD is the affiliate of Eagle.Net companies. Eagle.Net companies are in the business of providing technologically advanced solutions at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleACD provides Telco-grade virtual contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit http://www.eagleacd.com or http://www.eagle.net or call at 1-800-339-7171. SOURCE: EagleACD CONTACT: Chris McManus of EagleACD, +1-718-832-9154, [email protected] Web site: http://www.eagleacd.com http://www.eagle.net --Distributed by AsiaNet (www.asianetnews.net)----InfoQuest (PP)--