Bangkok--28 Aug--InfoQuest Customers are increasingly demanding perfection in their deliveries, along with speediness. In response to this, Diethelm Healthcare is using best-in-class technologies to maximize quality and efficiency every step of the way from order placement, to delivery. In light of customer-centric approach, Diethelm Healthcare has recently introduced iMind; the Customer Relationship Management System. Once any customer phones in, his number will be shown on an order taker’s monitor. Particularly for those existing customers whose historical records are kept in the database, the iMind system automatically transfers the line to assigned order taker. The order taker is therefore able to verify list of historical orders i.e., frequent ordered items, last ordered items, etc. Moreover, if the customer repeats the same ordered item within the past 7 days, the system will automatically alert. Most importantly, the order taker can check any ordered items as to whether they are available in Distribution Center Soi 103 in real-time. More Accurate, More Convenient — The iMind system also works collaboratively with Diethelm’s new-breed screen so called “Fast Order Entry Screen”. The ultimate benefit of this screen is that it enables any order takers to quickly enter customer selections and transmit data in real-time to Diethelm’s Data Center, enhancing order processing throughout the supply chains. Note to Editors: DKSH Healthcare provides services in distribution, sales marketing, and manufacturing to multi-national and local healthcare organizations through its Diethelm and OLIC companies. DKSH Healthcare is a business unit of Diethelm and Co Ltd, Thailand’s one of the best known and most respected names in Thai business and part of the DKSH Group, one of Asia’s most long established and largest service companies. Press Contact: Thipwadee Rattananantachote Healthcare Business Unit Diethelm & Co Ltd Tel: 02-220-9422 Fax: 02-220-9090 Email: [email protected] Website: www.dksh.com --Distributed by AsiaNet ( www.asianetnews.net )--