Bangkok--17 Dec--IBM
IBM and Hitachi-Omron Terminal Solutions, Corp. have jointly developed e-Smart Cash Recycling Machine (TS-EA45), a new innovation for banks in Thailand. This all-in-one machine provides one-stop service including deposit and withdrawal services as well as passbook update to ensure that customers do not need to queue up for doing different transactions at different machines, that banks require less space for installing fewer machines, and that money deposited and withdrawn can be managed efficiently without a need to refill ATM machines with cash frequently.
Mr. Yos Kimsawatde, Country Manager, Integrated Technology Services IBM Thailand Co., Ltd., said, "IBM has developed Automated Teller Machines (ATMs) for banks in Thailand continuously. Now we have cooperated with Hitachi-Omron to introduce e-Smart TS-EA45 Cash Recycling Machine (CRM) that will revolutionize the systems of depositing, withdrawing and passbook updating, all these services are now integrated into one machine. e-Smart CRM (TS-EA45) has been launched in Thailand and the world over for the first time. Banks in Thailand can take advantage of this innovative machine in order to improve services and facilitate their customers. Now clients can deposit and withdraw money, update their passbooks, and complete other transactions from this all-in-one e-Smart CRM (TS-EA45), hence no need to queue up to use each specific machine. Meanwhile, banks get the utmost benefits from managing cash in the machine as they do not need to refill cash very often. Moreover, they can reduce costs of space rental for ATMs installation, and can continue making these services available for clients all of the time."
e-Smart CRM (TS-EA45) features the following advantages:
- Money depositing and withdrawing as well as making payments can be carried out with single machine.
- An update passbook machine can be additionally installed into the e-Smart CRM (TS-EA45).
- e-Smart CRM (TS-EA45) can hold an increasing number of banknotes. In comparison with standard ATMs currently in use, this machine has the largest capacity of banknotes for recycling. Therefore, it can serve clients continually for a long time, the frequency of refilling the machine with cash can diminish, and the costs of management can be reduced.
- Designed to reduce the banknote jam rate, the newly developed machine can work more effectively in terms of providing deposit service. In addition, the innovative system can examine banknotes accurately, enabling a smoother and more convenient depositing process.
- Its high-performance security system will alert the bank whenever there is an installation of the card skimming device by fraudsters. An optional Finger Vein Reader is equipped to reliably identify an account owner by checking the vein patterns inside one’s finger. A surveillance camera is installed so that any abnormal situations can be identified immediately.
The launch of e-Smart CRM (TS-EA 45) represents joint marketing efforts between IBM and Hitachi-Omron for the first time in Thailand and the world over. Realizing the fact that in Thailand customers widely use ATMs, they deem that marketing opportunities are high and see great potential for successful growth. In addition, with the aim to improve ATM services provided by banks in Thailand, e-Smart CRM (TS-EA45) is considered the right solution for enhancing effectiveness and reducing management costs, and ultimately creating customers’ highest satisfaction.
Mr. Tetsuya Yagi, Operating Officer Genaral Manager Global Automated Teller Machine System Group, Hitachi-Omron Terminal Solutions, Corp. stated that "Based on 50years of experience in ATM Business for Hitachi and Omron, obtained trust form many banks all over the world. After merger to be Hitachi-Omron Terminal Solutions, Corp. in 2004, the company boasts of considerable experience and specializes in developing efficient ATMs. Today, Hitachi-Omron has won the world’s greatest market share. Recently, the Company has successfully created a recycling ATM that features innovative technologies for high security protection. A great innovation developed from the latest and most advanced technology, e-Smart CRM (TS-EA45) Recycling ATM provides high performance with energy-saving design. This e-Smart CRM (TS-EA45) production machine will be made available for installation to banks in Thailand from 2nd quarter of 2011.”
“IBM and Hitachi-Omron are confident that the debut of e-Smart CRM will help boost the efficiency in terms of management, cost reduction and great customer satisfaction. IBM and Hitachi-Omron have been determined to serve our bank clients’ needs in order to enable them to provide even better services in the future,” Mr. Yos concluded.
For more information please contact :
Communications, IBM Thailand Co.,Ltd.
Chinnaree Tanmanee Tel. 02 273 4676
[email protected]