Bangkok--24 Mar--UOB
United Overseas Bank (UOB) Wins Two Awards—Best Retail Bank inSingapore and Best SME Banking Business
UOB is the sole winner for two awards—Best Retail Bank in Singapore and Best SME Banking Business.
UOB has taken over the lead in retail banking in Singapore, building on solid growth in retail deposits, revenues and profits while building on a strong SME business and a rapidly growing affluent segment.
Over 170 banks and financial institutions from 29 countries across the Asia Pacific, the Middle East, Central Asia and Africa were evaluated as part of the International Excellence in Retail Financial Services programme.
UOB has been named the Best Retail Bank in Singapore and was also awarded the Best SME Banking Business by the 10th International Excellence in Retail Financial Services Awards Programme. The bank received the awards at The International Excellence in Retail Financial Services 2011 Awards ceremony, held in conjunction with the region’s most prestigious retail banking event, the Excellence in Retail Financial Services Convention. The ceremony was held at the Shangri La Hotel in Kuala Lumpur on March.
About 150 senior bankers from award-winning banks in 29 countries across the Asia Pacific, the Middle East, Central Asia and Africa attended the glittering event that recognises their efforts in bringing superior products and services to their customers.
The awards programme, administered by The Asian Banker and refereed by prominent global bankers, consultants and academics, is the most prestigious of its kind.
A stringent three-month evaluation process based on a balanced and transparent scorecard used to determine the winners and the positions of various retail banks in the region is attached.
UOB is the sole winner for two awards—Best Retail Bank in Singapore and Best SME Banking Business
The bank demonstrated solid and sustainable growth in terms of revenues and profits, building on a well-diversified portfolio, with notable strength in the SME, payments, and lately, wealth management sectors.
The bank has reorganised its customer segmentation into a new framework, creating competition among individual segments in the retail bank. Every segment now seeks to serve the specific needs of their customers in a better, more targeted way. This reflects in a stronger value proposition for each segment, which together offer everything from customer advisory for first home buyers to sophisticated services for high net worth clients—including concierge services, offshore services and privilege cards. The bank has also positioned itself as an open and easy-to-deal-with bank for Singapore’s fast-growing foreign population, in particular the mainland Chinese.
UOB has a reputation for silent innovation, which although not widely publicised, has kept pace with Singapore’s development, pushed by the strong presence of international players in a very competitive market. Improved predictive behavioural analytics helped to target marketing efforts and develop customised solutions, improve response rates and cost efficiency.
For more information, please contact:
Country Communications Department, United Overseas Bank (Thai) PCL
Tel : 0-2343-4972, 0-2343-4965,0-2343 4967
Kritapas Kusmith: Email:
[email protected]
Boonyaporn Vongbuikaw: Emai:
[email protected]
Kaweepoj Chatkaew: Email:
[email protected]