Bangkok--26 Jul--Aziam Burson-Marsteller
HP has extended its Always On Support with a partnering model that expands sales and service delivery opportunities for partners to drive business growth and increase profitability.
To address customer requirements, partners need access to a broad spectrum of technology services ranging from desktop deployment to hybrid cloud, and from basic maintenance to strategic consulting.
HP ServiceOne is a specialization within the industry-leading HP PartnerOne program that enables partners to significantly expand their technology services portfolio or offer cobranded services with HP. In addition, partners can take advantage of HP’s redesigned metrics and rewards to further increase revenue opportunities and reduce risk.
The HP ServiceOne program enables partners to:
- Address customers’ dynamic needs and extend their market reach by selling and delivering a wide range of technology services, including professional, annuity-based services as well as HP Care Pack Services.
- Improve margins and reduce risk with HP’s automated support technologies, such as HP Insight Remote Support.
- Increase sales by working closely with HP on joint sales opportunities, including closing sales, marketing services and solving technical challenges. HP aims to serve as an extension of the partner’s team, providing technology expertise and capacity as needed.
- Boost profitability by selling and delivering higher-margin HP-branded services.
- Enhance customer satisfaction and loyalty by attaching support services to infrastructure solutions and delivering a consistent, reliable customer experience.
Simplified partner designations
HP also has streamlined the services program to simplify contracts and reward metrics for partners. Now eligible for two categories — ServiceOne Specialist and ServiceOne Expert, the premier partnering level — partners are able to grow their services business through exclusive rebates, discounts and management tools.