At a time when "sustainability" has become a global priority, businesses are no longer assessed by financial performance alone. They are increasingly evaluated by how they grow, how they uphold responsibility toward stakeholders, how they manage risks, and how they contribute to addressing long-term social and environmental challenges. This is reflected in S&P Global's The Sustainability Yearbook 2026, which assessed more than 9,200 companies worldwide through the Corporate Sustainability Assessment (CSA) 2025. Of these, only 848 companies were selected for inclusion in this year's Yearbook. True Corporation, one of Thailand's leading companies committed to sustainable business practices, has once again been recognized in The Sustainability Yearbook 2026. The company was ranked among the Top 1% of the world's most sustainable companies in the telecommunications industry, achieving an overall score of 95 out of 100 in the CSA. This marks True Corporation's eighth consecutive year of recognition by S&P Global, underscoring its commitment to driving business growth through technology and AI while delivering tangible outcomes across environmental, social, and governance dimensions.
Dr. Naetchanok Wipatasinlapin, Chief Sustainability Officer of True Corporation Plc., said that "Amid increasingly stringent sustainability standards worldwide, True Corporation remains committed to conducting business responsibly and transparently, while creating long-term value for all stakeholders. Being ranked among the Top 1% globally in the telecommunications industry by S&P Global for the eighth consecutive year not only reflects the strength of a Thai organization on the global stage, but also underscores True's commitment to driving sustainability with tangible impact. This commitment is reflected across multiple dimensions of our operations from networks, energy, customer experience, digital safety, and education, to people capability development. Technology and AI serve as key enablers in enhancing operational efficiency and translating ESG ambitions into measurable outcomes. True's next step is to embed sustainability into every work process, from policy to execution, enabling the organization to grow with discipline, use resources efficiently, and create sustainable balance for the business, people, society, and the environment."
Inside True's "Real Action, Real Impact": How AI Powers Sustainability Across Every Dimension
True Corporation's recognition among the Top 1% of the world's most sustainable companies in the telecommunications industry reflects more than its ESG performance. It underscores the company's business philosophy of translating sustainability from policy into real-world action, using technology, data, and AI as key enablers to systematically enhance operations across environmental, social, and governance dimensions, including:
Harnessing Technology to Address Climate Change in the Environmental Dimension
True leverages AI to help manage its nationwide True 5G, TrueOnline, and energy systems, ensuring service quality while using resources more efficiently. Intelligent systems enable real-time monitoring, analysis, and support for network issue resolution, making operations more precise, reducing energy loss, and delivering tangible environmental impact.
Over the past year, these efforts helped True save 350,722 megawatt-hours of energy and reduce greenhouse gas emissions by 146,602 tons of carbon dioxide equivalent, comparable to the carbon absorption capacity of more than 15.5 million trees.
Strengthening Personal Data Protection to Protect Customers in the Social Dimension
True is committed to protecting its customers through True CyberSafe, an innovation powered by advanced AI that detects more than 7.5 million suspicious links per day, covering over 50 million users. Offered at no additional cost, the service enhances digital safety and reflects True's role in creating digital experiences built on trust and confidence.
Advancing Toward a Responsible AI-First Organization and Empowering Youth for the Future of Education in the Governance Dimension
True leverages the power of communication technology to promote equitable access to knowledge through the True Plookpanya Project, covering its website, application, and television channel, with more than 26.51 million users. The company also works with the education sector to develop AI skills for Thai people through its collaboration with the CONNEXT ED Foundation, supporting teachers and students in applying AI to create meaningful benefits for schools and communities. In addition, True continues to cultivate ethics and values among youth through the True Little Monk Project, now in its 12th year, while also applying digital innovation to support autistic individuals and their families, contributing to a more inclusive society where no one is left behind.
At the same time, True believes that AI transformation can be sustainable only when people understand and use technology responsibly. The company therefore places strong emphasis on continuously developing digital and AI skills among its employees. In 2025, more than 91% of True employees received digital and AI training to strengthen organizational capabilities, while laying the foundation for ethical, safe, and stakeholder-conscious AI adoption. True is also among the first organizations in Southeast Asia to introduce a Responsible AI Policy, setting clear standards for AI use that is transparent, accountable, and respectful of human rights.
Further information on True Corporation's sustainability initiatives can be found at https://www.true.th/sustainability/. The S&P Global Sustainability Yearbook 2026 is available at http://bit.ly/4ldmewx.