Bangkok--15 Oct--PR One Network
Major new release of flagship IP communications software suite designed for increased scalability and reliability; increased employee productivity and improved customer service
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software, is releasing the next major version of its all-in-one IP communications software suite, Customer Interaction Center? (CIC) to the Thailand market.
“We designed our CIC 4.0 release to give contact centers and enterprises significantly increased scalability and reliability, along with application enhancements for increased productivity and improved customer service,” said Interactive Intelligence executive vice president of international sales, Gary Blough.
“With the Thai economy today fueled largely by the services sector, this is an opportune time for outsourcers, financial services companies, hospitality firms and other businesses to evaluate our CIC 4.0 release to gain further competitive advantage through greater service differentiation,” said Interactive Intelligence general manager for the Asia region, Simon Lee.
For its innovation and many successful CIC deployments at companies such as BMW Leasing (Thailand), National News Bureau of Thailand, Kiatnakin Bank, and Acacia I.T. Services, industry analyst firm, Frost & Sullivan, recently honored Interactive Intelligence with its 2012 Asia Pacific Emerging Vendor of the Year in the Contact Center Applications Market.
CIC 4.0 offers additional innovation and value to customers by providing several architectural enhancements, which include significant scalability increases. The company’s increase in scalability is part of its continued move up-market to make CIC the most competitive offering for the largest contact centers in the world.
Another architectural enhancement is the elimination of third-party call processing software from CIC, and moving all media processing to the company’s Interaction Media Server?. With these enhancements, CIC 4.0 becomes a pure applications server so businesses with branch offices can manage infrastructure more cost-effectively, while providing superior disaster recovery.
Other enhancements in CIC 4.0 include a new Web client, upgraded email handling, more efficient queries of call recordings, and improved reporting, all contributing to increased employee productivity and improved customer service. For more information about CIC 4.0, visit
http://www.inin.com/solutions/Pages/4.0.aspx. Additional enhancements in CIC 4.0 include a new Web client, upgraded email handling, more efficient queries of call recordings, and improved reporting.
Interactive Intelligence won the 2012 Frost & Sullivan Asia Pacific Emerging Vendor of the Year in Contact Center Applications Market recently at the 2012 Frost & Sullivan Asia Pacific Best Practices Awards in Singapore. The award accredits ININ’s exemplary growth and performance in relevant application segment. It also recognises the company’s inordinate focus on enhancing the value that its customers receive, beyond good customer service, leading to improved customer retention and ultimately customer base expansion.
Gary Blough
Simon Lee