Bangkok--25 Jan--Aziam Burson-Marsteller
- DHL Express Thailand sweeps two other prestigious awards “Most Customer Focused Call Centre” and “Call Centre Manager of the Year” at the Thai Direct Marketer Association Awards ceremony
DHL Express, the world’s leading international express services provider, took top honors at the recent Call Center Award 2012 organized by Thai Direct Marketer Association (TDMA).
Up against other leading companies in Thailand including Advanced Contact Center (AIS), Standard Chartered Bank, KBank and Samsung, DHL Express Thailand’s award winning call center was accorded the “Overall Best Call Centre” and the “Most Customer Focused Call Centre”. Pimprapa Rawephatsopon, DHL Express Thailand’s Customer Care and Key Account Manager also scooped the “Call Centre Manager of the Year” award at the recent award presentation ceremony held in Bangkok.
Yasmin Aladad Khan, Senior Vice President, DHL Express South East Asia commented, “As the proven leader in the express industry, winning awards such as these are important validators of our success but do not create complacency among any of us at DHL. We will continue to develop and improve our service quality as delivering great service quality is the essence of our customer relationship strategy.”
Commenting on the awards won, Chananyarak Phetcharat, Managing Director, DHL Express Thailand and Indochina, added, “Service excellence, speed, reliability and continual innovation in all facets of our business are integral parts of DHL’s brand and business. Winning these three prestigious awards, especially the crowning “Best Overall Call Center” prize reaffirms DHL Thailand’s ongoing commitment to deliver market leading service excellence to our customers. I am exceptionally proud of our dedicated customer service team who possesses the unrivalled passion and a “can-do” spirit when dealing with our customers. They truly shine at all customer touch points and excel in enhancing the strong, high quality partnerships that we have with our customers.”
All nominees were judged by a panel of independent judges from different industries and the call centers were evaluated based on key areas including creativity, benefits for customers, return on investment, employee development and training processes and technological enhancements and platforms. During the evaluation process, points were also awarded based on a four-point criterion - presentation, questions and answers, review of reporting and call centre visit.
Orawan Chavanarorkrat, Director -Customer Services, DHL Express Thailand and Indochina (middle), “Call Centre Manager of the Year” award winner Pimprapa Rawephatsopon (fourth from left), Nualchan Kloieam, Customer Contact Center Manager (fourth from right) at the TDMA award presentation ceremony