Bangkok--27 Feb--jigsaw-communications
Move continues Delta’s innovative business approach: becomes first U.S. global carrier to transition its frequent flyer program to one based on ticket price starting Jan. 1, 2015
New redemption structure will create more flexibility and expand on ways to use miles
SkyMiles members will benefit from more tickets requiring fewer miles, new One-Way Awards, the introduction of additional Miles + Cash Award options and improvements to delta.com Award shopping tools
Delta Air Lines (NYSE: DAL) has taken another step in its ongoing commitment to improve the travel experience by unveiling changes to the SkyMiles program. The 2015 SkyMiles program will introduce a shift from today’s current model in which customers earn redeemable mileage based on distance traveled to one based on ticket price. The program updates will be effective Jan. 1, 2015 and will also include a new mileage redemption structure that will improve Award seat availability at the lowest mileage requirement levels, offer One-Way Awards at half the price of round-trip, provide additional Miles + Cash Award options, as well as make significant improvements to delta.com and Delta reservations Award shopping tools.
Today’s announcement is the latest innovation in Delta’s continued effort to rethink and reshape the airline business. During the past five years it has made strategic investments in Virgin Atlantic Airways, AeroMexico and GOL; opened its new $1.4 billion Terminal 4 at New York’s John F. Kennedy International Airport and the Maynard H. Jackson Jr. International Terminal in Atlanta; built a hub at New York-LaGuardia; made facility improvements at Los Angeles International Airport and Seattle-Tacoma International Airport; created Monroe Energy to provide 80 percent of its annual domestic fuel needs; transformed its fleet strategy including a significant reduction in 50-seat aircraft; and invested millions of dollars to improve the customer experience.
A New Mileage Earning Model
Today’s method of earning redeemable miles based on the distance a customer flies will change to a model of earning redeemable miles based on the price of the ticket purchased. Delta is providing 10 months advance notice of the upcoming program changes so that customers have ample time to make travel plans.
Customers will be able to earn between five and 11 miles per USD* spent based on their SkyMiles status. The updated program will better reward the customers who spend more with Delta and give them improved mileage-earning opportunities.
“The introduction of a new model for earning miles will increase rewards for those who spend more as well as differentiate the SkyMiles frequent flyer program for our premium travelers,” said Jeff Robertson, Delta’s vice president – SkyMiles.
The updated mileage-earning plan, for travel beginning Jan. 1, 2015, will better recognize frequent business travelers and those less frequent leisure customers who purchase premium fares. The move is consistent with a trend in the travel industry of rewarding customer behavior based on price.
For travel marketed and ticketed by Delta’s partner airlines, members will earn a percentage of miles flown as determined by the fare class purchased and will also earn Medallion mileage bonuses on eligible fares.
Certain tickets, including vacation packages, inclusive tour and other opaque fare products (sometimes referred to as “specialty” or “unpublished” fares), will earn miles based on a percentage of distance flown as determined by the fare class purchased as published at delta.com/exceptionfares at the time of travel.
“The travel industry, including nearly all hotel and credit card programs, has already moved to a spend-based model,” said Robertson. “Delta will become the first U.S. global carrier to make this transition to better reward our most loyal customers.”
New Redemption Options
SkyMiles members will gain even more redemption options with the introduction of up to a five-tier structure to give them a wider variety of Awards and improve overall availability at the lowest price points. All of Delta’s worldwide redemption charts will be updated to reflect the new options in the last quarter of 2014 and will be effective for new Award bookings beginning Jan. 1, 2015.
In addition to offering multiple new redemption levels, the SkyMiles program will also introduce One-Way Award tickets at half the price of a round-trip and will offer customers the ability to redeem Miles + Cash to provide more Award booking options for tickets purchased at delta.com or through Delta reservations.
“We’ve had thousands of direct conversations with SkyMiles members over the past three years and they’ve told us that Award redemption is the most important attribute to any successful rewards program,” Robertson said. “With improvements to delta.com, even more Awards seats at the lower price levels, One-Way Awards and Miles + Cash options, Delta will deliver an improved award redemption experience for all customers.”
Customers will continue to have access to every seat on any Delta flight as an Award seat with no blackout dates. In 2013, frequent flyers redeemed more than 271 billion miles in the SkyMiles program for more than 11 million Award redemptions.
Delta and the SkyMiles Program
Delta is the only major airline that offers elite perks such as unlimited complimentary upgrades, no mileage expiration, no Award fees, a published Diamond Medallion tier and rollover Medallion Qualification Miles.
In January 2013, Delta announced changes to SkyMiles Medallion qualification and introduced new, user-friendly tools for customers later in the year on delta.com and its popular Fly Delta apps to help them track their progress. Medallion qualification guidelines are not impacted by the changes to mileage-earning or redemption options.
Now in its 33rd year, SkyMiles is one of the longest-running and most successful loyalty programs in the travel industry. Delta offers many ways to redeem frequent flyer miles, including airline tickets on Delta and 28 partner airlines, mileage upgrades, car rentals, hotel stays and Delta Sky Club memberships, and is the only major airline with miles that don't expire. For more information on the SkyMiles program, Medallion status and mileage-redemption options, visit delta.com/skymiles.
With billions of dollars invested since 2010, Delta continues to improve the travel experience onboard its aircraft with the recent announcement that it will add access to power on 225 of its domestic narrowbody aircraft, as well as improve technology and facilities including its new Terminal 4 at New York-JFK and the Maynard H. Jackson Jr. International Terminal in Atlanta. Additionally, customers have seen Delta's investment in its more than 50 Delta Sky Clubs throughout the system, installation of power poles in gate areas at more than 40 airports and updates to the popular Fly Delta app which has been downloaded by more than 10 million customers.
Delta Air Lines serves nearly 165 million customers each year. This year, Delta was named the 2014 Airline of the Year by Air Transport World magazine, marking the first time in a decade that a North American-based carrier has earned the distinction. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 322 destinations in 59 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia as well as a newly formed joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. Delta has invested billions of dollars in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Additional information is available at delta.com, Twitter @Delta, Google.com/+Delta, Facebook.com/delta and Delta’s blog takingoff.delta.com.
Terms and conditions:
For full terms and conditions, please visit delta.com/skymiles2015. All SkyMiles program rules and membership guidelines apply. To review the rules, please visit delta.com/skymiles. Other restrictions may apply. Offers, prices, rules and benefits subject to change without notice.
* Ticket price eligible for mileage accrual includes base fare and carrier-imposed surcharges, but excludes government-imposed taxes and fees.