กรุงเทพฯ--29 เม.ย.--DHL Express
Bangkok, 28 April 2014: DHL Express, the world’s leading express service provider, recently received recognition among 1,500nominations at the 8th annual Stevie Awards, held in Las Vegas, U.S. A., on 21 February. The company’s Thailand office claimed theBronze Award for Contact Center of the Year (Up to 100 Seats) - Business Services Industries and the Silver Award for Customer Service Manager.
The Stevie Awards were launched in 2006 with a goal of recognizing the accomplishments of customer service, call/contact center, business development and sales professionals worldwide. Nominations increased 36 per cent this year compared with 2013, and came from organizations of all sizes and in virtually every industry.
Yasmin Aladad Khan, Senior Vice President, DHL Express South East Asia commented, “Winning awards such as these is both a reminder and a validation of the high service standards that we set for everyone at DHL Express. These standards and the pride in meeting them keeps all of us motivated to deliver outstanding services to our valued customers at all times.”
Also commenting on the awards won, Chananyarak Phetcharat, Managing Director, DHL Express Thailand and Indochina, added, “We are very proud to have been honored with these prestigious awards. They are a fitting point of celebration for the dedication, passion and “Can-do” spirit of all of our employees and to the culture DHL. We will never be passive about inspiring all of our employees to constantly innovate and improve our customer service offerings.”
The recipient of the Silver Award for Customer Service Manager of the Year from DHL Express Thailand was Pimprapa Rawephatsopon, Customer Care and Key Account Support Manager, and was awarded for her achievements in unrivalled customer service, and for going beyond the call of duty. She said, “This is a great honor not just for me, but for our team of “Customer Service Advisors’ who collectively never give up in discovering and executing new ways to enhance our customer service experience. Each member of our growing team receives extensive individual and group training using a sustainable model based on DHL specific curriculum, and include practical roadmaps that clearly show how we can most effectively improve DHL service standards for our 20,000 customers in Thailand.
Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.