Bangkok--22 Jun--KASIKORNBANK
Mr. Teeranun Srihong, President of KASIKORNBANK, said that KASIKORNBANK remains steadfast in improving its service deliveries to customers in the midst of fast changing behaviors, especially a greater role of digital banking service, which will increasingly reshape the future lifestyle service.
“With marked success, KBank’s digital banking service is now serving more than 7 Million accounts. By the end of this year, we expect to have totally 9.5 million accounts and, therefore, a large number of transactions at around 1,230 Million transactions, nearly triple that of 2013. Rapid development is evident around the globe, especially greater popularity of social media networks, lifestyle services by smartphones, as well as cloud storage services and big data management. These phenomena illustrate massive potential of the digital world in creating service innovations. The digital banking is one of KBank strategic channels, which will hasten the proactive launch of innovations in order to accommodate usage that tends to rise sharply in near future.
Thus, KBank will modernize its core bank system, which will take only a short period of time during a mid-July weekend.”, said Teeranun.
To this end, the Bank will perform its IT system upgrades, which will take not longer than 48 hours, from Friday, July 17, 2015, 22.00 hrs. and Sunday, July 19, 2015, 22.00 hrs., in order to accommodate new digital banking service and enhance its customer service quality, amid the rapid increases in a number of customers and transactions in every channel. During the scheduled downtime, KBank will suspend all services, except for K-Credit Card which can still be used for settlement of payments in Thailand and overseas, as usual. In addition, for merchants using KBank EDC (Electronic Data Capture) machines and K-PowerP@y (mPOS) machines, they will also be able to use the machines to accept every bank’s credit card payments normally. The temporary service suspension for IT system improvement will affect customers expecting to withdraw cash or make transactions from the nighttime of July 17 to the nighttime of July 19. Under such circumstance, the Bank advises customers to prepare sufficient cash for personal and business spending during this time and to plan their transactions beforehand. Following extensive system tests and KBank database backups, it is ensured that the system improvement will not bear any impact on customers’ accounts. Customers’ account numbers remain valid without exception and the Bank will continue to calculate interest for every account as usual.
In detail, during the scheduled downtime, KBank will suspend the following services: Services at branches nationwide; Transactions of all categories of accounts, i.e. withdrawals, funds transfers, receipts of funds transfers, and balance inquiries; Transaction via K-ATM cards, K-Debit cards and K-Express Cash cards at both KBank and other banks’ ATM machines; and K-Web Shopping Card. Services will also be suspended for KBank ATM machines, Cash Deposit machines (CDM), Passbook Update machines (PUM), and all channels of KBank electronic banking services, including K-Mobile Banking PLUS, K-Cyber Banking, and K-Speed Top Up.
For more information, please call K-Contact Center, 0 2888 8888. Business entities may contact their Relationship Manager or call K-Biz Contact Center at 0 2888 8822.