Bangkok--10 Feb--Aziam Burson-Marsteller
IKEA urges customers who have a HYBY, LOCK or RINNA ceiling lamp to immediately remove it and bring it back to any IKEA store where they will receive a full refund.
IKEA has received customer reports of ceiling lamp glass shades falling. In a few cases medical treatment was required and one customer reportedly needed stitches.
IKEA takes product safety very seriously. All our products are tested to and comply with applicable testing standards and legislation. In spite of this we have received reports that LOCK and HYBY ceiling lamps have fallen. In order to safeguard customers and avoid further incidents we are recalling the products for a full refund.
The HYBY and LOCK ceiling lamps have been sold on all IKEA markets, LOCK since 2002 and HYBY since 2012. The RINNA ceiling lamp has been sold in eleven European countries and in China since 2010.
HYBY, LOCK and RINNA ceiling lamps can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is required for a full refund. For more information, please contact IKEA Customer Relations at +662 708 7999.