Bangkok--2 Jun--Krungthai Card
Responding to the needs of members in the digital era, KTC is revamping the IVR (Interactive Voice Response) system and changing the KTC Phone number from 0-2665-5000 to 0-2123-5000 to make it easier to remember. The new system will offer greater service efficiency and allow members to complete their transaction more conveniently and quickly through six main menu functions. With clear and concise messages, self-determined telephone PIN security, personalized IVR menu from most frequently used functions, customized IVR menu, automatic temporary line increase, receiving payment amount and due date by SMS and self-registration for automatic payment. This new telephone system will go online on May 16th, 2016.
Miss Patrin Jirathitivanich, Executive Vice President - Contact Center and Quality Assurance, "KTC" or Krungthai Card Public Company Limited, says, "KTC is changing the KTC Phone customer service call center number from 0-2665-5000 to 0-2123-5000, beginning from May 16th, 2016, to make it easier to remember. At this same time, the efficiency will be enhanced by an improved IVR or Interactive Voice Response system which is convenient, quick and customer oriented, based on past data of KTC Phone usage."
The improvements are as follows: Shorter and more concise messages for each menu
Choice of pressing "0" to talk to a staff, when facing any problems without having to first return to the main menu
Automatic transfer to a staff upon incorrect input by the member TPIN (Telephone Pin) access control, or optional use of personal information, for extra security Automatic temporary line increase Additional choice of receiving the statement by e-mail Self-registration for automatic payment Additional choice of receiving payment amount and due date by SMS Indication of satisfaction at the end of each call for service quality evaluation
"We receive approximately 600,000 calls from members via KTC Phone in each month, and 53% of the calls are through the IVR system. We are confident that this improvement will afford members even more convenience. Under our 'We Care' principle, we will continue to improve the efficiency of our services to best serve individual members," concludes Patrin.