Bangkok--26 Sep--ABM
IKEA urges all customers that purchased CALYPSO ceiling lamps after 1st of August 2016 to double check the date stamp on the product. IKEA is recalling CALYPSO ceiling lamps manufactured between and including these date stamps: (yyww) 1625 to 1744.
IKEA has received customer reports of glass shades falling and to minimize the risk to our customers IKEA is recalling CALYPSO ceiling lamps manufactured between and including these date stamps: (yyww) 1625 to 1744. No known incidents have been reported in Thailand.
IKEA urges all customers that own a CALYPSO ceiling lamp produced within the affected date stamps to return the product for a full refund.
IKEA takes product safety very seriously. All our products are tested and comply with applicable standards and legislation. In spite of this we have received reports that CALYPSO glass shades have fallen. In order to safeguard customers and avoid further incidents we are recalling the CALYPSO ceiling lamps manufactured with the affected date stamps for a full refund.
"Even though the probability that it will happen is low, the risk is enough for IKEA to recall", says Emilie Knoester, Business Area manager Lighting and Home smart at IKEA of Sweden and continues: "The safety of customers is a top priority for IKEA, which is why we choose to recall the affected batch as a precautionary measure".
According to the Revenue department of Thailand (tax office), a receipt number should be stated in the credit note when issuing a refund, so we would appreciate if you can present the receipt. In case of no receipt, we will have to return in the form of an IKEA gift card. Thank you for your understanding.
For more information, please contact IKEA Customer Contact Centre at + 662 708 7999
IKEA apologises for any inconvenience this may cause.
Instructions on how to safely dismantle and what to look for, please look below.
Dismantle safely like this:
Carefully pull out the movable arm. Remove the lamp shade while you continue to hold the movable arm pulled out.
The date stamp IKEA urges the customers to look for looks like this:
The exact date stamps are formatted like this: YYWW 1625 to 1744