Bangkok--Oct 7--Core & Peak
Seagate Technology (NYSE:STX), the world’s leading hard disc drive maker, today confirmed the success of its 5-year warranty policy with channel customers worldwide. On July 26, Seagate introduced the new 5-year warranty for every Seagate internal PC, notebook and enterprise hard drive shipped through its distribution and retail channels throughout the world. Today, Seagate channel customers are benefiting from this unprecedented move that makes the best hard disc drives even better.
“Seagate has always been recognized as a world-class technology leader and continues to lead with reliable, high quality products,” said James Hu, executive vice president and general manager of Distribution Group at Synnex Taiwan. “By implementing the industry’s first and longest 5-year warranty program, Seagate has once again demonstrated its confidence in its product reliability and raises the bar for customer service and support.”
“Having a good warranty program in place plays a key role in the hard drive purchase decision,” said Scott Yi, senior marketing manager, PC Direct (Korea). “With the 5-year warranty announcement, Seagate has differentiated itself from its competition and now offers customers an extra reason to buy Seagate drive on top of its technology and product leadership.”
“Seagate has definitely raised the bar for customer service and support by announcing the industry’s longest warranty program,” said K.N. Sahney, managing director of Ingram Micro Components Asia Pte. Ltd. “With the launch of its 5-year warranty program, Seagate now offers the best combination of product, technology and warranty support Indian users look for when purchasing a hard drive. This is a good sign for the industry and we welcome this initiative from Seagate.”
“As an innovative company, we pride ourselves for being quick on our feet in providing our customers with what they need,” said Ken Yang, marketing director of Kebang Computer. “Seagate’s 5-year warranty is a straightforward way of allowing us to raise our service level and enhance our customers’ satisfaction.”
“Together with Seagate, we stand proudly behind the industry’s best-in-class warranty,” said Novick Pang, Sales and Marketing director, VST Computer. “It is a testament of the confidence we have in the reliability of Seagate’s hard drives and responding quickly to the voice of the customer.”
“Seagate’s 5-year warranty has definitely stirred up the storage market,” said Danny Kwoh, business manager (Components), Ingram Micro Australia. “We at Ingram Micro Australia, welcome this new warranty policy, which is expected to further increase Seagate’s market share in Australia. Our big SI (System Integrator) customers can now go for any tender bid for education/Government/Defense since their current requirement is about 4 years. Seagate has once again demonstrated its industry leadership and contribution to the storage market.”
“Being tech savvy, consumers in Australia are particular about the quality of service support, which is often measured by the duration of the warranty offered,” said John Lu, executive director, Achieva Australia. “The industry leading 5-year warranty has been well received by our customers. We are expecting more end users to make the switch to using Seagate hard disc drives and the warranty extension is definitely an excellent move by Seagate to raise our customers’ confidence level in the reliability of its drives.”
“Quality is Cost — best-in-class quality and reliability is not optional but a mandate,” said Bern Choo, regional sales director of Achieva Group. “We are pleased that now, with 5-year warranty in place, more consumers will be driven to purchase Seagate drives so as to take advantage of the warranty extension. The launch of the 5-year warranty is another testimonial to Seagate’s commitment to its distributors and its efforts to provide value-add to our businesses. Seagate has once again demonstrated its industry leadership and contribution to the storage market.”
“Malaysian consumers view warranty as an important consideration whenever they are purchasing any high tech product,” said Angie Soo, country manager of eSys Distribution Sdn Bhd. “Seagate’s 5-year warranty program reduces the perceived risk of purchasing new drives since the end users are able to receive technical support for a longer duration. As a result, more users will be motivated to buy Seagate drives. We are proud to be partnering with the storage leader who has the guts to stand by its product.”
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. The company is committed to delivering award-winning products, customer support and reliability, to meet the world’s growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.
Seagate and Seagate Technology are registered trademarks of Seagate Technology LLC. Specified storage capacities reflect standard configurations exclusive of operating system or other software formatting.
APPENDIX
(Extra quotes for Korea market only)
“We now have an advantage compared to Samsung with the 5-year warranty in place,” said J H Kim, CEO of JVision Plus (Korea). “Where warranty is the top element in buying drives in tier 2 cities, we have increased sales by 30%.”
“With the implementation of the 5-year warranty program, Seagate now offers the best of both worlds — leading edge disc drive products and best-in-class warranty program,” said Yung-hee Kwon, CEO of Top Computer (Korea). “I’m sure our customers will benefit from this complementary combination for a long time.”
(Extra quotes for India market only)
Vikas Rajpurohit, marketing manager, Skygate Multi Technologies, said, “With the 5-year warranty in place, sales of Seagate products have gone up. We are, at present, selling more Seagate hard disc drives than any other vendor.”
Praveen Palekar of PC Guide said, “More and more customers visiting our shops are asking for Seagate. Of all our sales, Seagate now makes up 65 percent.”
Information about styles and formatting for the Seagate stationery templates are covered in detail in the Seagate template tutorial included with the stationery download.
For More Information Contact:
Johan Lim, (65) 6488-7585
[email protected]
Joyce See, (65) 6488-7579
[email protected]
Srisuput Siangyen, (662) 439-460
[email protected] End.
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