Bangkok--Oct 18--PR & Associates
DHL, the world’s leading express and logistics company, will invest more than US$13 million to expand the company’s Global Information Services (GIS) Centre located at Malaysia’s Multimedia Super Corridor in Cyberjaya, a key facility in the global co-ordination of information technology initiatives throughout the DHL network. The larger facility will provide the needed capacity for the regional IT team and brings DHL’s total investments in GIS Cyberjaya facility, which was first established in 1998, to US$65 million.
DHL’s expansion plan in the Cyberjaya facility, and the recent opening of its third GIS centre in Prague, Czech Republic, in late September strengthened its global IT operations structure. The two GIS centres are complemented by a third IS Centre in Scottsdale, Arizona, in the US.
The three GIS Centres strategically located across the three main continents of Asia, Europe and the US are responsible for the design, development, implementation and the service delivery management of DHL’s IT solutions. Together, they serve DHL’s worldwide network and provide centralised technical and application support functions to DHL’s business activities. By locating the IS centres in three different time zones and continents, DHL is able to employ a ‘follow the sun’ work cycle offering customers complete IT support and services around the clock across the globe. The operations are handed over from Cyberjaya, Malaysia to Prague at 10.00 am CET and subsequently from Prague to Scottsdale, Arizona, USA at 18:00 CET daily.
“The opening of the Prague IS Centre, and our latest investment in expanding our regional IT capacity at GIS Cyberjaya reflects our commitment to maintaining a strong Global IS presence, and the latter underscores DHL’s growth strategy in Asia Pacific. As DHL grows from strength to strength, we will continue to deliver innovative IT solutions that support our business and ultimately translates into improved service quality for our customers,” said Mr John Mullen, Chief Executive Officer — Asia Pacific, DHL Express.
The new building annexe comprising four levels with a net built-up area of 85,000 sq ft will be linked to the existing US$52 million GIS building via two bridges, bringing the total capacity of GIS Cyberjaya to 185,000 sq ft. It will accommodate 550 people and include a new development data centre, 10 training rooms, over 20 discussion or meeting rooms, a cafeteria and staff recreation area. Built to the highest specifications to meet operational resilience levels demanded by DHL’s business, construction of the new annexe begins this month and is scheduled for completion in mid-2005.
“Due to the outstanding growth of regional IT support services to DHL’s customers, we have outgrown the existing facility and exceeded the intended capacity. The new GIS Cyberjaya building will continue to complement the IS Centres in Prague and Scottsdale and more importantly support our immediate needs. With more projects in the pipeline, we foresee our total staff numbers continuing to increase up to 700 by end 2005, and 1,000 by end 2006,” said Mr Michael Pilkington, Chief Information Officer, DHL Asia Pacific.
To date, DHL has invested over US$1.15 billion to expand and enhance its infrastructure, technology and network in the region. This includes the Asia Pacific Quality Control Centre — the nerve centre for all DHL Asia Pacific shipment movement operations control - which is part of the US$300 million investment into infrastructure development projects in Asia Pacific since 2000; the new US$100 million DHL Central Asia Hub unveiled in Hong Kong last month; and US$215 million spent on expansion initiatives in China which comprises new Logistics Centres, Spare Parts Centres and offices.
About DHL
DHL Thailand offers customers a comprehensive range of logistics solutions through three business units: DHL Express, DHL Danzas Air & Ocean and DHL Solutions. Customers can enjoy the convenience of one-stop-shop service, from shipping documents to containers, delivered by 1,100 DHL staff. With 25 locations around Thailand, DHL’s services cover 76 provinces in the country. For further information, please visit our website at http://www.dhl.co.th.
Press contact:
Ms. Bongkod Paebunyong
DHL Express (Thailand) Ltd.
Tel: 0-2345-5608
Fax: 0-2285-5531
Email: [email protected]
Ms. Wanpen Lolertpiphop
PR&Associates Ltd.
Tel: 0-2651-8989 ext 332
Fax: 0-2651-9649-50
Email: [email protected] End.
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