Bangkok--Oct 28--Software Park
Subject: Strategic IT Outsourcing & Vendor Management
Training Date: 30 November - 2 December 2004
Duration: 18 hr.
Time/Place: 09:00 - 17:00 hrs.,
Fee: 22,000 Baht (Excluded VAT 7 %)
Instructor: Ms. Loong Chay Ching
Language: English
Objectives: There is an increasing reliance on outsourcing to meet business needs and demands. With more organizations today outsourcing the development and implementation of their IT applications, the skills required to manage an outsourced project has become very crucial for the success of the project and the business. Outsourcing brings potential risks and careful management is required if the real benefits are to be realized
Who Should Attend: - IT managers
- IT and user project managers
- IT professionals and business executives involved in managing outsourced IT projects
Course Benefits: This course will enable participants to:
- Understand the potentials and the challenges of IT outsourcing
- Be equipped with the necessary skills to manage outsourced IT projects
Course Outline: IT Outsourcing Concepts, Issues & Status
o IT outsourcing trends, benefits and risks
o Outsourcing across borders
IT Outsourcing Approach
o Deciding on what to outsource
o The IT outsourcing decision process and approach
Defining the Required Products and Services from Vendors
o Detailing Functional and Non-Functional Requirements
o Defining SLA and Measurements
Evaluating and Selecting the Vendor
o Request for proposal
o Developing the evaluation criteria
o Assessing the vendors proposals - Financial and non-financial evaluation
Preparing & Negotiating the Contract
o Outsourcing Contract
Managing the Vendor & the Contract
o Planning for Transition
o Monitoring, tracking and controlling the vendor’s work
o Dealing with non-conformance
Managing the Relationship & TurnBack
o Maintaining a harmonious working relationship with vendor
o Managing Turnback
Contact Person: Khun Poonporn
Tel. 583-9992 ext. 1421
Email [email protected] End.