Bangkok--Dec 14--Software Park Thailand
IT Professionals Business Process (How to Get Big Corporate Customers)
Upcoming Class: 18 - 19 January 2005
Course Objective
The purpose of this course is to increase the skills of the IT professionals in communication with its corporate clients. This is crucial for all communication between software producers and their clients whether it is sales, implementation, support, or any other business activities. The course gives an understanding of the general IT needs of modern companies, but better still, it gives you the tools to analyze and understand the specific needs of any company or organization. A better understanding is the key to getting customers, and getting satisfied customers. To be able to satisfy your customer, you must know what they really need. The need can be analyzed with business processes models and business justification.This is not a sales course, but the sales force of IT-companies should certainly attend this course. When you know what the customer needs, it is easy to sell the right solution.
Who Should Attend
IT Professionals, particularly
Software company CEOs
Project managers, and senior technicians
Marketing and sales people, including technical sales
Requirement specialists
IT-Entrepreneurs
Course Content
Business Justification
Rationale for working "traditional industries"
Business justification, the questions you always need to ask
Return on investment calculations
Simulation of a model company
Business Processes
Introduction to business processes, how to identify, design, document and implement them
Most common methods used to analyze and model business processes, patterns in business processes
Writing requirements from business processes and their impact throughout the development chain
Simulation of analysis on a model company
Communication
Are you offering what the customer is buying?
Setting expectations-and meeting htem
Information management, after sales supports and communications
Building long-term relationships, being the customers first choice
Simulation of a tender process and a support process
Course Trainer: Mr. Bo Melin
Course Fee: 8,000 THB (8,560 THB included VAT 7%)
For more information of the program, Click Here or contact Technology Transfer Department at 02-583-9992 Ext. 1421 End.