Bangkok--Jun 3--124 Communications
Nortel* [NYSE/TSX: NT
] has donated an advanced contact center solution to Thailand’s new National Disaster Warning Center (NDWC) to provide immediate information through one toll-free number in the event of a national emergency.
Nortel channels Teledata (Thailand) and 3D Networks contributed engineering and technical personnel to implement the new system.
Supported by a complete Nortel communications platform, the contact center will allow the NDWC to quickly and efficiently handle large volumes of calls as well as link into Thailand’s radio, telephone and mobile phone networks to initiate rapid early warning bulletins to help save lives and property. The Thai government has located the NDWC at Nonthaburi, approximately 20 kilometers northwest of the capital, Bangkok.
“Enhancing the human experience through communications is a vital component of Nortel’s corporate philosophy and Thailand’s new disaster warning initiative signaled an opportunity for us to provide technology that will help ease the impact of a future disaster,” said Mark Stevens, vice president, ASEAN and Pakistan, Nortel.
Together with our local channels Teledata and 3D Networks, Nortel responded to the Thai government’s request for technical assistance with a complete package that has now been accepted by Khun Plodprasop Surasawadi, Advisor to the Prime Minister for Government Affairs and President of the Sub-Committee for establishment of the National Disaster Warning Center.
The Nortel solution donated to the NDWC includes a Nortel Meridian 1 Option 11C PBX to provide traditional voice and voice over Internet Protocol (VoIP) communications, as well as support for such advanced applications as the Nortel Symposium Express Call Center and the Media Processing Server 500 (MPS 500) integrated voice response (IVR) self-service solution.
The Symposium Express solution will provide NDWC with flexible skill-based routing and call handling features to ensure the highest levels of service. It will also allow NDWC to handle up to 5,000 calls an hour and support up to 150 active agents in the future. Nortel’s MPS 500 will provide callers with the immediacy of self-service options rather than waiting in a queue to speak to an agent. Delivering friendly and personalized service through robust, multi-language advanced speech capabilities, the MPS 500 improves contact center efficiency by automating routine requests and freeing agents for more complex or urgent inquiries. Nortel has also donated its Optivity Telephony Manager application, an integrated suite of management tools for configuration, control and analysis of its Meridian 1 PBX systems.
Nortel has actively contributed to regional recovery in the wake of the 2004 Boxing Day tsunami. To date, the Nortel corporation and its employees have contributed more than US$1.2 million to the Red Cross, UNICEF and CARE, as well as provided a mobile communications system to U.S. Navy humanitarian relief efforts in Indonesia.
FOR IMMEDIATE RELEASE
For more information:
Isabel Lee Chaiwat Simawattana/ Patcharavadee Julotai
Corporate Mktg & Comms, 124 Communications Co.,Ltd
ASEAN/PAK Nortel Tel: 66-2 662 2266
Tel: 65-6380 8828 (ESN 623) Fax: 66-2 204-2661
Fax: 65-6380 8668 End.