Bangkok--Jan 5--Ogilvy Public Relations Worldwide
Ford Sales & Services Thailand (FSST) is aware of this particular Ranger case being highlighted. Ford is aware of the customer's concern and had taken immediate action upon receiving the complaint. Ford had been jointly working with the Consumer Protection Board to address the customer's concern and has offered several options to resolve the issue amicably.
The Ranger in question is a high-mileage vehicle with more than 120,000 kilometers well beyond its warranty period with no prior history of maintenance or quality issues. The customer's demand for a Ranger replacement vehicle is viewed to be unreasonable.
Ford reaffirms our commitment to customer satisfaction. We also reaffirm that the Ford Ranger is produced to world class standards and has been recognized by numerous independent quality awards worldwide.
For more information please contact
Natee Sastyoungkul
Tel. 0 2686 4000 ext. 4635
Fax. 0 2264 1006 End.