Bangkok--16 Nov--Thana Burin Asia Pacific
True Corporation Plc today unveiled True Touch Co., Ltd as an efficient one-stop ‘Outsourcing Contact Center Service’ for businesses, helping them reduce their operational costs.
Mr Songtham Pianpattanawit, Managing Director for Corporate Solution, Wholesales & Data of True Corporation Plc, said: “With current business trends aimed at offering customers the best possible service, many companies and organizations are becoming more customer-focused, including outsourcing some of their operations.
“Using its competitive advantage as Thailand’s only fully-integrated communications carrier and convergence solutions leader, True Corporation has therefore established True Touch to offer a complete ‘Outsourcing Contact Centre Service’ for customers, emphasizing True’s leadership in telecommunications and its team expertise. We are confident that True Touch will be able to fulfill its customers’ needs and improve customer service standards.”
Ms Suphavadee Trakulboon, General Manager of True Touch Co Ltd, said: “True Touch also offers voice, non-voice and additional services, such as training and call center systems to meet customer needs. Most True Touch customers are in the insurance, banking and airlines sectors, plus SMEs. True Touch specializes in managing their services, using networks which are separate from the True and True Move Call Center systems. This separation aims to provide a more tailored service to customers.
“Moreover, True Touch services will help reduce telecommunication operational costs, and reduce the cost of recruiting Call Center staff. Thus, our customers will not have to bother about such concerns but be able instead to focus their valuable time on business operations and growth.
“Customers will not have to worry about quality or efficiency as True Touch offers a complete suite of customer services including Call Center rental systems, facilities rental and staff recruitment. Moreover, True Touch offers a Knowledge Management system and a Customer Relationship Management system, as well as training courses to keep its clients up to date with the latest business developments.”
Mr Songtham added: “True Group is confident that True Touch will meet the needs of our customers in a wide variety of business categories. We have specialized staff, plus the latest telecommunications technologies and networks. Thus, True Touch customers, whether large organizations or SMEs, will be able to expand their businesses efficiently.”
For more information, please contact:
PR Department, True Group
Pimolpan Siriwongwan-ngarm Tel: +66 (0) 2699 2772 Email: [email protected]
Wipada Isara Tel: +66 (0) 2669 2778 Email: [email protected]
Prodpran Sernvongsat Tel: +66 (0) 2669 2774 Email: [email protected]
Thana Burin Asia Pacific Ltd
Kasemsri K Eufemio(08 1 611 4696) Tel: +66 (0) 2231 6158-9 Email: [email protected]
Angkana Teerapornamornrat(08 1 721 7523) Tel: +66 (0) 2231 6158-9 Email: [email protected]
Click for photo release at www.thaipr.net