Bangkok--30 Jan--AOT Mr. Serirat Prasutanond, the General Manager of Suvarnabhumi Airport disclosed that during the passing year of 2007, the Airport had conducted a survey project on passengers' satisfaction towards service quality on various aspects of services provided in the Airport. The surveys were conducted for two times: one during the period of July through September, the other from October to December 2007. The latest survey results show that passengers are more satisfied with the services provided by the Airport in every aspect. They include sufficient in number of clean toilets, comfortable holding rooms, politeness and helpfulness of the Airport staffs, convenient access to the Airport and services given in shops and restaurant. The voted item of most satisfaction is of the cleanliness and tidiness inside the terminal the rating of which goes up to 4.25 from 5 full marks. Mr. Serirat said that the survey on service quality has been conducted in a form of questionnaire which is developed in five languages: Thai, English, Chinese, Japanese and Korean. The objective of the project is to evaluate the service quality given at Suvarnabhumi Airport in 6 aspects comprising:-- access to the Airport, land transporting system, and area for car parking- check-in system, time consumed in waiting in line, staffs' efficiency and behavior while in servicing- flows and directional signs within the Airport, flight information display- airport facilities and airport services, staffs' hospitality- immigration and passport control- environment and atmosphere of the Airport as a wholeThe subjects for each survey is of 1,000 The findings for the first survey (July - September 2007) is that passengers' satisfaction with service provided in the Airport as a whole is 3.82 from 5 full marks. The most suggested services to be improved are toilets and the distance of walkway inside the terminal. The Airport took those suggestions and given points as guidelines upon improving for a better services and facilities. Then in the months of October to December, the second survey was conducted and the results show passengers' satisfaction gained is increased on every aspect. Mr. Serirat added that Suvarnabhumi Airport still has many weak points to be improved and also plans to periodically survey the passengers' satisfaction towards services provided. The results will be taken as guidelines in improving and developing service quality. Passengers most satisfaction is the goal of the Airport which will enable Survarnabhumi to go for top ten for the coming year. Corporate Communications Office Airports of Thailand Co.,Ltd. (AOT) Send instant messages to your online friends http://uk.messenger.yahoo.com