Bangkok--29 Apr--Hill & Knowlton -Offering power of choice, flexibility and familiar Outlook experience- Many leading customers join launch to confirm value of CRM solutions to their businesses. The latest version of Microsoft Dynamics CRM, formerly code-named ‘Titan’, has been completed and released in the USA, Microsoft Thailand announced today. This new version is offered under two product names: Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. Designed with a single unified-code base for both the on-premise and on-demand deployments, Microsoft Dynamics CRM enables customers to better choose the right model for their specific business and IT needs - with the added flexibility of being able to change deployment models over time if their needs or preferences change. “The launch of Microsoft Dynamics CRM 4.0 confirms Microsoft’s commitment as a solution provider for all sizes of business,” commented Patama Chantaruck, Managing Director, Microsoft (Thailand) Limited. “Microsoft Dynamics CRM is making the power of choice a reality for all kinds of business segments and this new release further enables us to deliver on Microsoft’s strategy of ‘software plus services’, by providing our CRM customers with a great user experience and exceptional business value.” Significant new benefits and capabilities of the new CRM release include: - An advanced multi-tenant architecture capable of supporting multiple customers per server which best use with the company that own one or more other companies which are its subsidiaries - Extended global capabilities, including the availability of more than 25 languages and comprehensive support for multiple currencies - New business intelligence capabilities, including cross-entity views and an end-user ad hoc reporting wizard - Advanced business process automation based on Microsoft Windows Workflow - New collaboration capabilities with Microsoft Office Communications Server 2007, such as real-time presence indicators within the CRM application Over the past year this release of Microsoft Dynamics CRM has been tested extensively by over 600 partners around the world and more than 100 early-access customers who together represented a broad range of on-premise, partner-hosted and Microsoft-hosted deployments. Here in Thailand, Microsoft Dynamics CRM 4.0 has also been deployed by - and is already delivering results for - a select group of customers, including Phatra Securities Plc. Furthermore, Microsoft (Thailand) has been working closely with the leading hardware companies to create a valuable CRM business solution that complements HP’s advanced hardware systems to ensure best performance.Availability Microsoft Dynamics CRM 4.0 is now available worldwide in more than 25 languages. The English language pack is already available for existing partners and customers, with remaining language packs set to follow over the coming months.About Microsoft Dynamics? Microsoft Dynamics? is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialised services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.About Microsoft Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Established in 1993, Microsoft (Thailand) Limited provides world-class software that is easy to use and localized to suit the local market’s needs. It also has a compelling and consistent platform to build powerful business solutions that can scale from a notebook computer to a mainframe — class multiprocessor systems using Microsoft technology. For further information, information, please visit the Microsoft (Thailand) website at: http://www.microsoft.com/thailand. Microsoft is a registered trademark of Microsoft Corp. in the United States and / or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. For further information, please contact: Suphada Chaiwong Hill & Knowlton Thailand Tel: 0-2627 3501 ext 209 Fax. 0-2627 3510 Email: [email protected]