Bangkok--4 Feb--Aziam Burson-Marsteller
On Friday 6th February, Jetstar will undergo one of its biggest system cutovers in the airline’s five year history as it replaces its existing reservation system ‘Open Skies’ with a new reservation system ‘New Skies’.
The system replacement, which has been planned over the last 18 months and includes Jetstar, Jetstar Asia/Valuair and Jetstar Pacific, is a step-change in system functionality designed to accommodate Jetstar’s expanding network and to deliver new, greater customer benefits.
‘New Skies’ will allow Jetstar to build and introduce new product innovations with greater complexity and functionality. ‘New Skies’ will also allow customers to develop more complex itineraries and will provide Jetstar.com with a greater capacity to handle more customers and transactions as the airline and its network continues to grow.
Replacing the system will require Jetstar’s entire electronic reservation systems including the website and the call centre to close from 1.00 pm on 6th February 2009.
The full transition is expected to take the weekend with the Jetstar Telephone Reservation Centre and Jetstar.com planned to be fully operational again by the morning of Monday 9th February 2009.
The system replacement will require Jetstar to operate manual check-in processes from 2.30 pm on Friday 6th February 2009. Arrangements are in place to minimise any impact on Jetstar passengers travelling during this time and extra staff will be at airports.
Jetstar would like to offer the following advice to passengers and customers.
IMPORTANT INFORMATION for customers wishing to book via Jetstar.com or the Jetstar Telephone Reservation Centre from 1.00 pm Friday 6th February 2009 until 12.00 am Monday 9th February 2009.
Jetstar would like to advise bookings via Jetstar.com and the Jetstar Telephone Reservation Centre will not be available from 1.00 pm on Friday 6th February 2009 for bookings.
Jetstar.com and the Jetstar Telephone Reservation Centre are expected to be fully operational again by 12.00 am on Monday 9th February 2009.
Passengers travelling on the evening of the 6th February 2009 until and including 8th February 2009 have been sent email advice for travel over the period.
Jetstar Chief Executive Officer Bruce Buchanan said he would like to thank passengers and customers for their patience during the system replacement.
“Jetstar is extremely grateful for everyone’s understanding and patience during the cutover.
“The new system will importantly support our growth and will enhance the Jetstar product.
“We look forward to sharing the benefits of this bigger and better Jetstar with our customers once the cutover is complete,” Mr Buchanan said.
“Whilst we have and have had a large dedicated team of staff working on this cutover for eighteen months , we do ask for the co-operation and patience for our customers over this weekend.
“We are working extremely hard to minimise any impact,” he said.
Passengers with queries regarding travel with Jetstar from the evening of the 6th February 2009 should visit Jetstar.com or call the Jetstar Telephone Reservation Centre + 001 800 61 1 2957.
Media Enquiries:
Simon Westaway GM Corporate Relations, Jetstar M: + 61 (0) 401 994 627
Simone Pregellio Corporate Communications Mgr, Jetstar M: + 61 (0) 418 981 470