Bangkok--26 Mar--Francom Asia
NCR Corporation (NYSE: NCR) today unveiled its next-generation multi-channel self-service banking solutions in Thailand to enable banks to better serve their customers across point of service, mobile and online channels. These solutions are designed to help financial institutions build customer loyalty, open new avenues for revenue generation and to enable consistent experience and interactions across channels.
A recent study, conducted by BuzzBack on behalf of NCR Corporation, indicates that 84 percent of consumers are likely to transact with financial institutions that offer multi-channel self-service solutions. Globally, industries are rising up to the challenge of serving the customers when, where and how they want to be served.
The multi-channel self-service banking solutions introduced today include the NCR Self-Serv? family of “self-healing” automatic teller machines (ATMs), NCR APTRATM Vision management system, NCR APTRA eMarketing and APTRA Connections software to allow banks to streamline consumer experience through multiple touch points.
Sharing his views, Paul Edwards, NCR managing director for Thailand said, “The introduction of these multi-channel solutions in Thailand are in line with NCR’s strategy to deliver industry-leading innovation to our banking customers around the world. As businesses seek to differentiate themselves and foster greater customer loyalty, they increasingly look to drive tighter integration across multiple customer service channels and ensure new revenue generating opportunities to weather the recession.”
THE NCR APTRA? software portfolio - - making multi-channel integration possible
Consumers prefer a consistent and secure multi-channel experience that will allow them to initiate a transaction at one channel such as the Internet, complete it at a physical point of presence such as the ATM and receive update or acknowledgment on their mobile phones.
The integration of multi-channel services is made possible by NCR’s unique suite of software platforms.
NCR APTRA Connections allows integration of the ATM channel with the Internet that presents new avenues for consumer interaction between physical cash transactions and the world of e-commerce - - enabling revenue-generating opportunities for banks.
NCR APTRA eMarketing allows banks to have a multi-channel approach to campaign creation and marketing, enabling them to roll out personalized experiences and targeted messaging to consumers using email, online and mobile banking and ATMs. This solution can also be extended to enable customers to personalize their ATM transaction with language preferences, fast cash, favorite transaction and receipt options.
The NCR APTRA Vision management solution combines data from assisted- or self-service devices of multiple types with business and commercial data related to the network. This helps financial institutions assess the performance of their self-service and assisted-service channels for strategic planning and analysis in addition to day-to-day management.
The NCR SelfServ? family of ATMs - - helping banks weather recession with new revenue generation opportunities
NCR SelfServ family of ATMs enables financial institutions to offer their customers the widest range of services, deliver the highest availability levels with the lowest environmental impact on the market. The NCR SelfServ 31 and NCR SelfServ 22 automatically recover from soft failures and related downtime without intervention, thereby reducing recovery time previously ranging from three to four hours to just 10 or 15 minutes.
Matthew Heap, NCR industry marketing director for Asia Pacific said, “NCR SelfServ is the only ATM family to feature protected USB technology. This allows modules needed to deliver future services on ATMs to be added quickly without compromising the security of the ATM. Technologies such as biometrics, contactless card and mobile payment systems can be easily integrated with the SelfServ ATMs that not only improve customer experience but also allows banks to generate additional revenue to weather recessionary pressures.”
NCR SelfServ ATM’s comprise NCR Solidcore? for APTRA, a next generation software security solution that proactively fights off any attack regardless of whether it is a known or unknown risk. Rather than purely block or send an alert when bad code is detected it quite simply only allows approved ‘good’ code to run. Bad code, be it malicious threats or simply unauthorised updates, will simply not function and will be locked out from executing.
NCR SelfServ units are available with NCR’s patented two-sided thermal (2ST) receipt printers that can reduce ATM receipt paper consumption by up to 45 percent. Its dual receipt roll dispensers include auto-change functionality and hold larger paper rolls. The SelfServ family enables banks to deploy any transaction set in any locations (interior, TTW, drive-up) using a consistent user interface. NCR SelfServ helps drive deposit and revenue growth by delivering the broadest range of transaction services such as bill payment, funds transfer and remittance, mobile phone top-up and couponing beyond simple cash withdrawal and ensuring higher availability at all times. This helps steer differentiated loyalty among customers and deepen existing relationships.
NCR commissioned BuzzBack Market Research to conduct this survey among 8447 respondents across 16 markets and 6 regions in December 2008. The results form part of the NCR’s 2009 Self-Service consumer survey. BuzzBack LLC is a leading international market research firm headquartered in New York City.
News Media Contact
Rakesh Aulaya Tony Tan
NCR Corporation MS&L Singapore
+ 91 - 99870 11973 +65 6324 9730
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