Bangkok--22 Apr--Grayling
British Airways has welcomed more than 20 million customers through the doors of its exclusive home at Heathrow Airport’s Terminal 5 during its first year of operations.
The ?4.3 billion facility is currently giving customers the best travel experience they have had at Heathrow for many years.
Customers have been so impressed they have given British Airways its most positive feedback scores ever, with more than 75 per cent of customers saying they were extremely or very satisfied with the airline.
The airline is also achieving its best punctuality and baggage performance figures in almost a decade as a result of the new terminal, which opened on March 27, 2008.
On many days more than 90 per cent of flights now depart on time, and baggage retrieval is so quick that arriving customers often find their bags waiting to be collected as soon as they clear passport control.
Stephen Limbrick, regional manager South East Asia said: “Our new London Heathrow home at Terminal 5 is a great success and our customers continue to give us great praise.
“We have welcomed more than 20 million customers through the doors of Terminal 5 and handled more than 154,000 flights during its first 12 months.
“Customers really love the speedy check-in, the light and spacious interiors, the lack of queues, smoother transfers and our luxurious lounges.
“Our operations in Terminal 5 and customers’ views of the facilities are giving us a real competitive edge at the moment, which is critical in these very tough economic times which are hitting the whole aviation industry.”
Terminal 5 first year factsMore than 20 million customers
More than 154,000 flights departed or arrived at the terminal
October 14, 2008, was the most punctual day in BA’s recorded history
The BA1464 to Edinburgh on March 4, 2009, was the earliest departure — leaving a record 17 minutes early
More than 1,850,000 customers have used the six luxurious lounges in the terminal, which were built at a cost of ?60 million.
Edinburgh was also the most popular shorthaul destination
New York and Hong Kong were the most popular longhaul destinations
For further media information, please contact:
Suthatip Boonsaeng (08-9924-6464) or Wikanda Promkhuntong (08-7276-9849)
Grayling (Thailand) Tel: 02 635 7151-4 Fax: 02 635 7155
[email protected] / [email protected]