Bangkok--6 May--AIS
AIS underlines the concept “Everyday Special,” following the warm welcome from customers, adding privilege to suit daily life and lifestyle of customers, especially transportation, in cooperation with Bangkok Airways, launching the campaign “Fly High Class at Friendly Price” offering special discount on air tickets and tour packages plus Exclusive services including VIP Check-in and VIP Lounge starting from today to December 31st, 2010.
Mrs. Vilasinee Puddhikarant, EVP - Customer & Service Management of AIS, disclosed “One of customer service strategies of AIS under the concept “Everyday Special” is the selection of privileges that cater to lifestyle and daily life of every customer group. AIS has pursued this mission since 2007 and so far served customers with over 200 offered privileges. According to customer survey of privilege satisfaction (Customer Satisfaction Index), transportation privilege contributes to 85% of customer satisfaction and results in Churn Reduction by 82%, above the average of overall privileges. Transportation not only fulfils the need in daily life but also satisfies pleasure trips. Today customers enjoy transportation privileges from service coach, Chaophraya Express Boat, BTS Sky Train, MRT Subway and BangChak Gas Station.
To complete transportation privileges for every customer group and lifestyle, AIS, in conjunction with Bangkok Airways, acclaimed AIS’S BOUTIQUE AIRLINE, the carrier distinguished by operating routes and top-notched service, launching the campaign “Fly High Class at Friendly Price” offering special air ticket discounts and tour packages plus exclusive services for AIS customers. The campaign is expected to satisfy Daily Life in travelling at friendly price and pleasure outing at budget cost.”
M.L. Nantika Worawan, the Public Relations Director of Bangkok Airways, unveiled “The cooperation with AIS is the innovation in extending privilege to customers in alignment with the Company policy towards best service in all aspects. We are the only Asia Airline that has been awarded “Best Regional Airline for Asia” from Skytrax for 6 consecutive years since 2004. At present we operate in 16 routes throughout Asia region covering 20 tourist destinations in Thailand and foreign countries such as Chiangmai, Koh Samui, Phuket, Koh Chang, Maldives and the world heritage sites including Sukhothai, Louangprabang, Siemrieb (Angkor Wat) and Rangoon. Planning to increase Thai passenger share from 20% to 30% this year, we believe that the partnership with AIS will attract Thai travelers, particularly AIS customer group, to fly Bangkok Airways. We are confident that besides convenience in the coverage routes, AIS customers feel warm with economical cost from airfare discount and variety of tour packages along with exclusive services from Bangkok Airways.”
AIS customers are entitled to the following privileges:
? Get 5% discount on Bangkok Airways tickets in addition to other discounts for every flight when booking air tickets at www.ais.co.th entering E-Service of GSM Advance and One-2-Call! (Ticket booking from today to June 30, 2010 for travelling period from today to September 30, 2010)
? Get special discount up to 3,000 Baht when booking tour packages from Bangkok Travel Club (BTC), a company in Bangkok Airways Group, simply by booking through www.ais.co.th entering E-Service of GSM Advance and One-2-Call! or www.bangkoktravelclub.co.th from today to December 31, 2010.
? For Serenade customers, enjoy top exclusive service with VIP Check-in and pre-flight services at VIP Lounge of Bangkok Airways when presenting mobile phones at VIP service spot from today to December 31, 2010
Vilasinee concluded “We collaborate with Bangkok Airways as our business alliance. Apart from the traveling privilege granted to AIS customers, we bring technology to Bangkok Airways passengers. In the beginning, we provide Premier FlyerBonus members with ConnectTalk service, the easy and cost saving international call service that allows 1-month free international number for friends and family in 5 major countries including England, USA, Australia, Japan and Singapore to call you in Thailand at Local rate of respective countries. If interested, visit www.ais.co.th/connectalk, select the menu Special Privilege for Bangkok Airways Customers and enter 8-digit FlyerBonus member code for trial service.”
For more information, contact AIS Call Center 1175 and Bangkok Airways 1771
For Press, contact Chisa Amornchanyasorn, PR/AIS at 02 2995813,
[email protected]