Bangkok--22 Jul--TMB
Aims to cut down process time and transform towards a paperless operation
TMB Bank Public Company Limited (TMB), a leading Thai bank with world-class financial solutions, has invested over 50 million Bht in the implementation of the IBM WebSphere ILOG BRMS solution, with the main objective of being able to streamline its business processes and eliminate paper-based procedures. The implementation, which will be built on top of its existing SOA architecture and FileNet ECM infrastructure, is expected to provide greater agility within their business processes and enable the bank to cut back on their expenses. The solutions will also provide an additional benefit of helping TMB to efficiently respond to highly dynamic market conditions faster, thereby enhancing their customers’ satisfaction.
As the leading Thai bank offering a comprehensive range of consumer and commercial financial products and services, having more than 6 million customers and 458 branches, TMB has continuously been at the forefront of Thailand’s banking industry. In other words, TMB have taken the lead in leveraging technology to improve its business processes and operations. In 2007, the bank embarked on IBM’s Service Oriented Architecture solutions, in a bid to streamline its business processes, through an integrated framework that helped boost the bank’s capability in providing increased efficiency in the automation of client information update, loan account opening and money transfer into deposit accounts on approval. In 2008, the bank implemented Enterprise Content Management (ECM) infrastructure using IBM FileNet Solution to enable the End-to-end process management capability and then leveraged for Trade Finance process reengineering to successfully optimize its service turn around time.
To further enhance the bank’s business operations, TMB decided to deploy the IBM ILOG Business Rule Management System (BRMS) solution, to better streamline its business operations in an even more efficient manner, which will help the bank to respond to the customer’s needs and changes within the highly dynamic market conditions faster.
“In a fast changing and highly demanding consumer lending market like Thailand’s, the agility and capability of our bank to quickly respond to a customer’s demand is one of our key success factors. Our operations also need to comply with various internal regulations and industry formalities, which change from time to time. With all these challenges in place, we need to be equipped with capabilities that enable us to be flexible and, at the same time, robust enough to respond to the market faster, which increases our competitiveness,” said Ms. Fabienne Libert, Executive Vice President -- Head of Credit Risk Intelligence Group, TMB. “The IBM WebSphere ILOG BRMS solution should be able to increase our efficiency by enabling non-technical users to get involved with the bank’s business rule management and simplified the bank’s decision automation processes to improve our operational bottom line, competitiveness in promoting new business and, in the end, help enhance our customer’s satisfaction.” Ms. Libert added.
With regard to the international trade finance business, despite the fact that 70% of Thailand’s overall GDP relies on imports and exports, many banking operations today still have to deal with a lot of manual procedures, face to face deliveries and piles of papers. For example, each transaction which deals with international trade has to be equipped with many different documents, ranging from letter of credits to lending collaterals, and all these have to go through several departments of the bank which often take several days for the bank to process and approve.
With TMB’s decision to deploy IBM FileNet ECM solution for the so-called ‘Image Workflow’ operations, the customer can now file all documents in electronic form, in one place, and the rest of the process will be swiftly taken care of by the bank. In addition, the technology also allows the bank’s customers to track their documents in real-time and file them in a systematic manner for future reference or financial analysis. IBM’s ILOG BRMS solution on the other hand, will help provide easy, safe and predictable control over automated business decisions, reducing the time and cost to maintain applications by allowing business users to manage changes to decision logic and ensures compliance with internal policies and external regulatory requirements, thereby reducing costs associated with auditing and possible penalties for non-compliance
“At TMB, we are strongly committed to continuously strive for excellence. We are always on the lookout for ways to improve our business operations, become more competitive and ensure that our customers are even more satisfied at every touchpoint with the bank.“ said Ms. Saipin Kittipornpimol, Executive Vice President -- Head of Information Technology Group, TMB. “The IBM WebSphere ILOG BRMS solution will help enhance our overall corporate agility, improve the way we serve our customers and to achieve our return on investment. TMB is happy to trust IBM’s leading edge technology and professional, which can help us achieve our business requirements.”
“IBM is always dedicated to help our clients embark on smarter business while achieving their business goals. We have been very proud to be a strategic partner for TMB for the past decades. By collaborating with TMB to implement our leading edge technology, we are delighted to see the bank reap back the rewards by successfully improving their operations.” said Ms. Jadesada Kraisingkorn, Country Manager, Software Group of IBM Thailand Co., Ltd. “We are pleased that IBM WebSphere ILOG BRMS and FileNet ECM solutions have been instrumental in enabling the bank to become more agile, provide them with the capabilities to overcome their operational challenges, which will ultimately help expand their businesses.”
For more information about IBM WebSphere ILOG BRMS, please visit http://www.ibm.com/brms and FileNet ECM at http://www-01.ibm.com/software/data/content-management/filenet-content-manager/
TMB Bank Public Company Limited
Founded on 8 November 1957, TMB Bank Pcl. operates a commercial banking business under a license granted by the Ministry of Finance, and with consent given by the Bank of Thailand. It also operates a securities business licensed by the Ministry of Finance and agreed to by the Securities Exchange Commission.
TMB aims to respond to the needs of its clients through its 458 branch network, 99 foreign exchange centers 2,300 ATMs, as well as electronics banking systems. Its business encompasses commercial banking, offshore banking, investment banking, and other businesses as permitted by the regulatory authorities, including acting as an insurance agent for its alliance insurance companies.
Listed on the Stock Exchange of Thailand, TMB is the sixth largest bank, by total assets, in Thailand. As at 30 June 2010, its total assets are valued at THB 538,726 million.
www.tmbbank.com
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TMB Bank PCL.
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