Siam Piwat wins two international accolades at the 20th Stevie Awards for Sales & Customer Service 2026, reinforcing its world-class leadership in experiential and service innovation
Bangkok - Siam Piwat, a leading real estate and retail developer, has secured two prestigious honors at the 20th Stevie Awards for Sales & Customer Service 2026, setting new benchmarks in world-class service and customer experience. These awards recognize premier organizations for excellence in service and innovation that elevate customer experience across all dimensions. The accolades highlight Siam Piwat's role as a game changer and an internationally recognized developer of global experiential destinations.The awards include:- Bronze Stevie(R) Winner 2026 in the Best AI-Driven Customer Experience category for its project AI-Driven Retail: Seamlessly Connecting Digital & Physical WOW Experiences: This award honors Siam Piwat's excellence in integrating AI technology to enhance the customer experience and seamlessly connect its online and offline channels.- Bronze Stevie(R) Winner 2026 in the Customer Experience Management Solution category for its AI-Driven Multilingual Service: This award recognizes Siam Piwat's excellence in developing service strategy and introducing customer experience solutions, including its AI customer service kiosks, which support multiple languages and significantly enhance convenience and speed, meeting diverse customer needs.Siam Piwat strives to continuously develop and adopt innovation to elevate the services and experiences across all its shopping centers. By leveraging AI-driven customer intelligence to deliver customer-centric experiences, Siam Piwat is empowered to offer novel products, services, and experiences that truly resonate with customers. A key highlight among these initiatives is the launch of Thailand's first AI customer service kiosks, featuring digital assistants capable of communicating in seven languages: Thai, English, Chinese, Korean, Japanese, Russian, and Arabic. Designed to provide a seamless multilingual experience, these kiosks enable international visitors to overcome language barriers and have served over 134,070 customers since their debut last year, representing a fivefold growth in usage. Additionally, Siam Piwat has upgraded features on the ONESIAM SuperApp, such as "Snap & Collect" and "E-Parking Stamps," to cater to the seamless lifestyles of modern consumers.Furthermore, Siam Piwat prioritizes a data-driven approach, utilizing AI to accurately analyze consumer spending and inform its multi-dimensional marketing strategies. This approach has also enabled the company to leverage its strengths, especially in service personalization, and the expertise of its customer engagement team, to refine and elevate its 360-degree customer service model.The Stevie Awards for Sales & Customer Service 2026 was a global awards program held in New York City. It recognized organizations across various industries for their achievements in business development, customer service, and sales. Winners were selected by a panel of experts and entrepreneurs from around the world, based on innovation, business outcomes, and the ability to achieve the highest levels of customer satisfaction.
