Bangkok--5 Apr--pr pedia
Tesco Lotus launches Thailand’s best-in-class online grocery shoppingOffering more products and superior services
Tesco Lotus has today launched its online shopping service to all customers in Bangkok enabling them to order from over 20,000 grocery, fresh food and non-food products online for home delivery. Tesco Lotus also provides ‘personal shoppers’ who are professionally trained to select only the best for customers.
“Tesco Lotus is committed to innovation to meet the changing needs and lifestyles of today’s consumers. We will combine online technology with our retail expertise to provide a great online shopping experience for customers. With our solid infrastructure, our true understanding of customer needs for great service and good product quality, and our professionally trained staff, we are confident to offer Thailand’s best-in-class online grocery shopping service”, said Tesco Lotus CEO John Christie.
“In today’s hectic world our customers need more help to make their lives easier — an ‘extra pair of hands’ to do the shopping for them. Tesco Lotus is ready to do just that - have specially trained personal shoppers to pick the best products and deliver them to customers at the time customers choose. Product quality is also on the top of customers’ minds. So, we have invested in specially designed delivery vans that can keep fresh, chilled and frozen products in good condition from stores to customers’ door steps”, added Mr. Christie.
Hassle-free shopping experience
After registering at www.tescolotus.com and go to menu Shop Online, customers can choose from over 20,000 lines of fresh and frozen food, groceries and non-food items. Once a shopping list is created, the customer can easily pick one of the six delivery timeslots available from 10 am to 10 pm, 7 days a week. Orders will then be sorted by “personal shoppers” before being delivered right to the customer’s home. These simple steps allow customers to finish their grocery home shopping with just a few clicks.
Selecting only the best for you
“We set out our clear goal that each shopping trip is made with care. That is why we recruited ‘personal shoppers’ who are professionally trained to seek out the freshest produce and longest expiry dates just like our customers would do. Our drivers are also trained to use the best possible route to ensure that the products are delivered on time with the utmost care,” said Mr. Christie.
Freshness guaranteed
Tesco Lotus uses specially designed vans with special compartments for frozen products, chilled products and non-perishable groceries. Personal shoppers select fresh food products on the morning of the day of delivery, with bakery only a few hours before delivery, to ensure that goods are as fresh as possible.
Same low prices and only pay for what you want
Product prices on www.tescolotus.com/shoponline are the same as in stores. Clubcard holders can collect their loyalty points using the online service as they do while shopping in stores.
“Customers at the door look over all the goods and can choose again which items from their list they want to buy. We will only charge them for what they decide to take,” added Mr. Christie.
Tesco Lotus offers two payment methods for online shoppers: card payment online or card payment at the door upon receipt of the goods. Each member of staff delivering goods carries a portable payment terminal. In case of card payment online, the amount is debited from the account only after the customer has received the purchase and after confirmation of the purchase by the delivery driver on return to the store. The customer only pays for goods actually received and accepted.
Starting from today until 31 May 2013, customers using the service for the first time with purchase amount of 1,000 baht will receive 200 baht cash voucher. And cumulative spending every 5,000 baht, will be entitled to a 500 baht e-voucher for the next online shopping trip.
“With our wide product range and great service proposition we are confident that Tesco Lotus online shopping will receive an overwhelming response from customers.” concluded Mr. Christie.