Bangkok--18 Dec--Dimension Data
Technology Lifecycle Management Assessment service and Unified Communications Development Model lay down effective implementation roadmap
Dimension Data, the US$6.8 billion global ICT solutions and services provider, has been selected by a leading global construction company to upgrade and integrate its PABX systems in Asia and stand-alone audio/video conferencing facilities onto a managed unified communications platform. Aimed at long-term cost reduction and operation efficiency improvement, the new infrastructure will be future-proofed with enhanced mobility and telepresence capabilities.
Headquartered in Hong Kong, the construction company operates in nine cities in Asia. The collaboration among different locations and projects has led to escalating travel and communications cost. As its legacy PABX was nearing end-of-life, the company has tasked Dimension Data to re-design its systems and service delivery.
With a consultation-led approach, Dimension Data helped the company to develop a long-term unified communications strategy that would help it achieve its business objectives of reducing operational costs and improving staff productivity.
Dimension Data conducted a Technology Lifecycle Management Assessment (TLMA) to help the company identify ways to optimise its network for greater business agility. The holistic view generated gives the company and Dimension Data the insight to plan for upgrades, make informed decisions on its IT infrastructure and assets, as well as the budget for any required upgrades or spares to proactively tackle issues.
Dimension Data’s Unified Communications Development Model (UCDM) was also used as a strategic planning tool to help the client develop a roadmap to implement its unified communications platform. As part of the UCDM, Dimension Data worked with business stakeholders to map each and every of its operational and strategic competency. The UCDM was also used as a progress check against plans so that the consulting team could redefine the project direction and strategy when needed.
Based on the proposed unified communications strategy, Dimension Data implemented a unified platform consisting of Cisco’s communications systems and Jabber, a soft client with mobile voice, video, instant messaging and web-conferencing features. Telepresence functionality and mobility have been integrated; ensuring communications effectiveness. Dimension Data’s global presence also allows for comprehensive Uptime V3 support to the client’s employees in all of its office locations in the region.
This new unified communications platform will reduce the company’s operational expenses across fixed lines, cellular services and travel. Staff productivity is improved with visual communications, which eliminates traveling time while improving interaction between employees in different locations.
“Dimension Data understands the challenges that we are facing with our aging PABX, and proposes the best solutions to help us achieve our business goals”, says a spokesperson for the company. “I am particularly pleased with the recommendations that enable us to invest in technology in a strategic, future-proof way.”
“Companies are increasingly seeing the importance of a reliable IT partner in implementing mission critical projects such as communications platform upgrade,” said Steve Lam, Managing Director, Dimension Data Hong Kong. “We are delighted that our client has chosen us as their trusted IT partner, and we are confident that our user-centric approach in creating a technology roadmap will benefit the company in the long run.”