Bangkok--27 Nov--ABM
IKEA urges all customers that purchased the white frosted GLIVARP extendable dining table to stop using the recalled product and contact IKEA for remedy.
IKEA has received customer reports of the extension piece in the GLIVARP extendable dining table detaching from the rails and falling.
IKEA urges all customers who own a GLIVARP table to return the product to IKEA for a full refund.
IKEA takes product safety very seriously. All our products are tested and comply with applicable standards and legislation. In spite of this, we have received reports that the extension part in the GLIVARP table has fallen. No known incidents have been reported in Thailand.
"There is a risk for the extension to detach from the rails which may lead to the extension collapsing," said Cindy Andersen, Business manager Kitchen and Dining at IKEA of Sweden, and continues:
"The safety of customers is a top priority for IKEA, which is why we choose to recall the affected batch as a precautionary measure."
According to the Revenue department of Thailand (tax office), a receipt number should be stated in the credit note when issuing a refund, so we would appreciate if you can present the receipt.
In case of no receipt, we will have to return in the form of an IKEA gift card. Thank you for your understanding.
For more information, please contact IKEA Customer Contact Centre at + 66 2708 7999
IKEA apologises for any inconvenience and want to thank all customers for their understanding.