Bangkok--12 Mar--AIS
AIS laid out its 2019 strategies, reiterating its leadership in customer care by highlighting "AIS 360 degree : No.1 The Ultimate Care" The telecom leader utilizes AI assistance to help fulfill customer inquiries in every social media channel and this is Thailand's first full service digitization, targeting Gen C who prefer instant and perceptive responses 24/7. Plus, customers can enjoy more variety in privileges redeemable at more than 28,000 shops to please each and every lifestyle in every part of Thailand. Get Line stickers for free by using AIS points!
Mrs. Bussaya Satirapipatkul, Head of Customer & Service Management at Advanced Info Service Public Limited Company or AIS, said, "AIS continuously emphasizes the core of customer care in every segment as always – both in the quality of customer services and privileges to meet all types of lifestyle. Technology has become a crucial part of our lives. Online channels are readily available, making our digital living easier and much more convenient. As a result, today's consumer behaviors become more diverse and demanding for direct and instant response. Being the leader in digital services, AIS continues to introduce more service variety to fulfill different customer lifestyles of over 41 million subscribers nationwide, both AIS mobile- and AIS Fibre customers. Adhering to AIS 360 degree: No.1 The Ultimate Care, AIS extends its services and privileges even further in four aspects:
Total Services
From past to present, AIS customers have been enjoying premium digital life services thanks to AIS digital technology. For instance, Ask Aunjai, a virtual agent combining AI, chatbot and smart knowledge base, is capable of answering customer inquiries on my AIS application as well as AIS website. And AIS DigitALL Shop features "The Unmanned Store" where customers will experience no queue, no counter service, and no cash.
Facebook Messenger, the world's most popular chat platform, is now the most popular social media among AIS customers. We have upgraded AIS Facebook Messenger by deploying AI technology to service customer inquiries. AIS spent more than 12 months crafting AI services on Facebook Messenger, including learning and analyzing customers' interactions on social media, Big Data containing massive consumer information. The result is Aunjai (AI) now capable of answering customer inquiries as efficiently as AIS representatives. Aunjai is not only cute but also able to answer instantly and perceptively, which making AIS the first full service digitization provider in Thailand to enhance efficiency in customer care in social media.
Absolute Privileges
Last year, AIS customers used privileges at 70% higher. Hence, this year AIS extends our offerings to be more diverse especially in upcountry. Enjoy dining and shopping at more than 28,000 restaurants and shops to please every lifestyle. Special attention is given to selecting quality and a variety of food and at most popular locations:
- Areas "Pinning Popular Places." We select outstanding dining places
- and hip cafe in most well-known areas such as Ari, Thong Lor, and Nimmanhaemin Road in Chiang Mai.
- Gurus "Introducing Tasty Targets." AIS joins hand with Wongnai and Aroi Lerd with khun Reed (Superbly delicious by khun Reed), two of Thailand's most famous gurus in fine cuisine, to introduce over 1,300 restaurants with special discounts.
- Malls "Mouthwatering" featuring tasteful menu in leading shopping malls including Fashion Island, The Promenade and Terminal 21 at Asoke.
Markets "AIS Eat Free," a joyful experience only for AIS customers at popular markets located in every province across the country.
To help fulfill your happiness in every occasion, AIS extends special discounts at popular restaurants such as Bar-B-Q Plaza and Swensens until yearend.
To enhance our privilege coverage, AIS introduces "Discovering Thailand's Delights," an AIS offering exclusively for AIS customers in upcountry. Hosted by Paothong Thongchua, a renowned historian, the one-day trips will offer a glimpse of Thailand's historical and cultural wonders plus local wisdoms across the country. "The Story of Bangkok," its first episode, will take place at Wat Phra Chetupon, Bangkok. AIS customers can also look forward to new passages to the north supported by the Tourism Authority of Thailand, Northern Region, and Mr. Paothong. For more details on the fun of cultural dining, please log in www.ais.co.th/activity
AIS Points: Everyone can Have Fun All Year Round
Last year, AIS customers set a record of doubling AIS point redemption. This year, AIS increases the number of products and services participating in AIS points program by twofold, and extends point expiration to two years. AIS Fibre customers are also welcome.
Special deal! Customers who favor Line stickers can use AIS points to redeem most popular LINE STICKERS. First time ever in Thailand! AIS points can also be used for discount when purchasing products at AIS Online Store via Line AIS Privilege or my AIS application. Furthermore, customers can redeem AIS points for a chance to win gold in
"AIS Sweepstakes" all year round. Please log in www.ais.co.th/points for more details.
Special Rewards for Serenade Customers
In celebration of Serenade's 15th anniversary, AIS will be giving away many surprising gifts to Serenade customers. Stay tuned to receive happy packages through AIS channels soon (details in www.ais.co.th/serenade).
AIS is fully competent in every dimension of customer care. We are confident that the concept of "AIS360 degree No.1 The Ultimate Care" will make our customers feel complete in every part of their lives. And we promise to be by your side ready to service each and every one with sincere hearts," Mrs. Bussaya concluded.