Bangkok--24 Feb--Weber Shandwick
- Chevrolet remains committed to providing ongoing support to customers for ongoing aftersales, warranty and repair work
- Chevrolet will retain an Aftersales and Customer Assistance business and dedicated team to continue looking after customers in Thailand
- Chevrolet will work with dealer partners to establish Chevrolet Authorized Service Outlets to provide certified maintenance, parts, warranty repairs and roadside assistance
- Chevrolet Customer Assistance Center will remain on call to answer customer questions
Chevrolet Thailand today reiterated its commitment to continue supporting existing Chevrolet customers for ongoing aftersales, warranty and repair work through a national network of Chevrolet Authorized Service Outlets. GM will retain an ongoing Aftersales and Customer Assistance team in Thailand to continue looking after Chevrolet customers, following the end of new vehicle sales.
Hector Villarreal, President of GM Southeast Asia, said: "We remain committed to looking after our valued customers. Although we will cease new vehicle sales by the end of this year, Chevrolet owners can rest assured that we will continue to honor all vehicle warranties and provide aftersales support through a dedicated aftersales network in Thailand. We will also retain an Aftersales and Customer support team and business in Thailand to ensure existing customers will have all their Aftersales, service, repair and spare parts needs met".
Vanchana Unakul, General Director of GM Thailand & Export Aftersales General Motors Thailand, added that Aftersales services, such as maintenance, repairs, or spare parts availability, will continue: "GM Thailand has a warehouse facility with ample capacity, currently accommodating thousands of parts for all Chevrolet vehicle models, including current and older models. My Aftersales team and I will remain operating in Thailand to ensure we can continue looking after customers."
Customers can rest assured they will continue to receive and benefit from Chevrolet Aftersales and Customer Services, including:
- Bumper-to-bumper factory warranty of 3 years or 100,000km, whichever comes first, covering workmanship, parts and manufacturing defects
- Service by certified technicians to make repairs and carry out vehicle maintenance
- 100-percent genuine parts and guaranteed quality products such as GM engine oil with high-performance lubricant oil technology and ACDelco products
- 24-hour roadside assistance by certified technicians supporting all vehicle problems
- Chevrolet "1734" Customer Assistance Center, seven days a week from 07.00-20.00 hours
Customers can call Customer Assistance Center (CAC) through 1734 or visit www.chevrolet.co.th/ for further information.
About Chevrolet
Founded in 1911 in Detroit, Chevrolet is one of the world's largest car brands, doing business in more than 100 countries and selling more than 4.0 million cars and trucks a year. Chevrolet provides customers with fuel-efficient vehicles that feature engaging performance, design that makes the heartbeat, passive and active safety features and easy-to-use technology, all at a value. More information on Chevrolet models can be found at www.chevrolet.co.th, www.thailand.media.gm.com or www.facebook.com/chevyclub.