Bangkok--Aug 17--Hill & Knowlton
TDD service now spans 20 cities across Asia Pacific
DHL, the world’s leading express and logistics company, today expanded the geographical reach of its Time Definite Delivery (TDD) service to include two Indian cities: Mumbai and New Delhi. This brings the extension of DHL’s unique TDD service to 20 cities, across 12 Asia Pacific countries.
TDD comprises StartDay Express and MidDay Express which offer customers the latest possible collection times for pre-nine am or pre-noon deliveries. A relatively new but well received product, TDD was enhanced 12 months ago both in terms of geographical coverage and service offerings to better meet the needs of customers. Its geographical coverage was expanded by two-fold, while the product offering, which previously catered only to documents, was extended to include declared-value packages of up to a certain limit in response to overwhelming demand for such service.
The over 10-fold increase in revenue registered and shipments handled as of end-2004, two years after the product was launched in 2002, is evidence of the success and popularity of TDD.
With TDD, customers now send or receive their urgent, time-sensitive documents to and from 20 cities in the Asia Pacific region, taking advantage of DHL’s guaranteed delivery promise.
“The extension of our TDD service reflects our continual commitment to anticipate and respond to the evolving needs of our customers” said Daniel McHugh Senior Vice President — Commercial of DHL Express Asia Pacific.
Overview of DHL StartDay Express and MidDay Express to/from India:
Destinations
StartDay and MidDay Express (for documents):
MidDay Express (for documents):
Asia From Mumbai or New Delhi to Bangkok, Hong Kong, Kuala Lumpur, Manila, Melbourne, Osaka, Perth Seoul, Shanghai, Singapore, Taipei or Tokyo To Mumbai or New Delhi from Adelaide, Auckland, Bangkok, Brisbane, Christchurch, Hong Kong, Kuala Lumpur, Manila, Melbourne, Osaka, Perth, Seoul, Shanghai, Singapore, Sydney, Taipei, Tokyo or Wellington(From Oceania to India from September on)
Please refer to the individual DHL stations' service offerings for details.
About Time Definite Delivery (TDD)
TDD comprises StartDay Express, which offers next day door-to-door delivery by 9.00am, and MidDay Express, which offers next day door-to-door delivery by noon.
TDD enables customers to have complete control over their shipments — customers are able to track the status of their shipments via the DHL website, and DHL pro-actively notifies TDD customers, via email or facsimile, once the deliveries have been made.
If there is any delay in delivery, customers will be notified and refunded the total transportation charges (in accordance with DHL’s Money-Back Guarantee Terms and Conditions) should the cause of the delay lie with DHL.
About DHL
With annual revenues of over EUR 24 billion in 2004, DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.
DHL is 100% owned by Deutsche Post World Net
About DHL Thailand
DHL Thailand offers customers a comprehensive range of logistics solutions through three business units: DHL Express, DHL Danzas Air & Ocean and DHL Solutions. Customers can enjoy the convenience of one-stop-shop service, from shipping documents to containers, delivered by 1,200 DHL staff. With 20 locations around Thailand, DHL services cover 76 provinces in the country. For further information, please visit our website at http://www.dhl.co.th.
Press contact:
Ms. Piyalak or Ms. Bongkod
DHL Express (Thailand) Ltd.
Tel: 0-2345-5602 or 5608
Fax: 0-2285-5732
Email: [email protected]
[email protected]
Ms. Suphada or Ms. Oranuch
Hill & Knowlton Thailand
Tel: 0-2627-3501 ext 209 or 191
Fax: 0-2627-3510
Email: [email protected]
[email protected]
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