Bangkok--9 Jun--Vivaldi Public Relations
Under the hands-on guidance of the company’s Managing Director Alan Miu, TNT Thailand successfully rode the storm of the country’s recent headline hitting unrest with the rigorous application of a comprehensive Business Contingency Plan (BCP) and 24 hour support from staff.
At the onset of the crisis, the all important contingency plan was immediately implemented and the entire company swung into action. With ensuring staff safety at all times an absolute priority pick up and delivery drivers were re-routed to avoid the protest sites, the Customer Service Team was relocated to a site well away from possible conflict areas while still being able to liaise closely with customs officials.
And TNT’s renowned Asia Road Network (ARN) was re-routed to form safe and reliable alternative routes, able to transport customer shipments uninterrupted.
Within days of the conflict worsening a Command Centre Team (CCT) was activated. Daily CCT meetings constantly evaluated the actual and potential effects on TNT Thailand operations. Possible scenarios were studied in detail and responses planned.
Against this at times intense contingency activity, TNT carried on with what it does best. Driven by a mixture of its “Sure we can” attitude and a simple determination to provide its customers with the best possible service — come what may, the TNT delivered on its promises.
Accustomed to time sensitivity pressure and deadlines, the airport brokerage and line-haul teams worked non-stop to make sure that customs processes for both outbound and inbound shipments were fully facilitated. At the same time, the line-haul team were busy booking airline space to make sure that all customer shipments were uplifted as planned.
Leaving nothing to chance, the sales team meanwhile were busy calling customers to see if help was needed or that additional requests had been taken care of.
Keeping the show on the road is of course what TNT Thailand does every day. Doing it under difficult circumstances, says its Managing Director is all part of the TNT service and a practical example of its “Sure we can” attitude.
About TNT’s Express division
TNT’s Express division is one of the world’s leading express delivery services providers. It delivers 4.4 million parcels, documents and pieces of freight a week to over 200 countries using its network of 2,409 depots, hubs and sorting centers. The division operates 26,310 road vehicles, 48 aircraft and has the biggest door-to-door air and road express delivery infrastructure in Europe.
TNT’s Express division employs over 78,000 staff worldwide. It is the first organisation to have achieved global recognition as an Investor in People. The division reported revenues of ?5.956 billion in 2009. The operating income was ?193 million. Visit TNT’s Express division online: http://www.tnt.com/express
TNT provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. Headquartered in the Netherlands, TNT offers efficient network infrastructures in Europe and Asia and keeps optimising its global network performance. TNT serves more than 200 countries and employs about 160,000 people. Over 2009, TNT reported ?10.4 billion in revenues and an operating income of ?648 million. TNT is quoted on the Amsterdam Stock Exchange. TNT recognises its social responsibility and has formed partnerships with the United Nations World Food Programme and the United Nations Environment Programme to fight hunger and pollution in the world. Our efforts are being recognised: In 2009 TNT again reached the highest score of all companies included in the Dow Jones Sustainability Index. More information about TNT can be found on its website http://group.tnt.com.
For more information and inquiries, please contact:
Chanpim Merakate
Public Relations Manager
Vivaldi Public Relations
Office: +66 02 612 2253 ext 105
Fax: +66 02 612 2254
Email:
[email protected]
Web: www.vivaldipr.com