Govind Subhash Samant, Chief Operating Officer of AXA Insurance Thailand, disclosed that following the flood situation in Songkhla Province and neighbouring provinces in the lower southern region, the company has set-up exceptional relief measures to assist policyholders affected by the disaster and ensure fast and timely payment of outstanding claims.
The company provides 24-hour service at 02-118-8111 or through LINE Official (@AXAThailand). The company also deployed emergency claims adjustment teams to Hat Yai, Songkhla Province, to assess damages on vehicles, houses & SMEs, to coordinate the removal of submerged vehicles to safe storage locations and assist local authorities to help restore normalcy.
Overall, AXA has around 500 vehicles damaged by the flooding in Hat Yai, and a similar number of properties affected. The company has mobilized staff to expedite document verification and claims review continuously 24 hours a day, every day since the event.
As such, thanks to the efforts of the employees and the support provided to the customers impacted by this catastrophe, the company was able to approve the first claims only a few days after the event. Since then, the company has been accelerating claims payment, and as of December 19th, more than 25% of Motor and Property claims have been settled, while many other claims could also be paid upon reception of key documents from customers.
Govind Subhash Samant added, "AXA Insurance places the highest importance on customer care during crisis situations. We are committed to paying claims quickly, fairly, and completely according to policy terms, so that disaster victims can return to normal life as quickly as possible. We thank all parties for their cooperation in making the process run smoothly.