Bangkok--22 Dec--Hill & Knowlton
DHL, the world’s leading express and logistics company, announced that it has further enhanced its customer service standards with the launch of DHL ProViewTM, a web-based tool that provides customers with real time shipment tracking and monitoring.
DHL ProViewTM is an online shipping tool that allows customers to track shipments in real time at all stages of delivery from anywhere in the world. Instead of airway bill numbers, shipments are tracked and monitored using designated account numbers. Customers receive proactive updates on their shipments activity — when they have been delivered and picked up - via email alerts or SMS messages, resulting in better control of their shipments and visibility.
Chananyarak Phetcharat, Managing Director, DHL Express Thailand and Indochina said, “The launch of DHL ProViewTM demonstrates our focus on customer satisfaction by placing those needs at the center of our business strategy. DHL ProViewTM also affirms the company’s commitment to continuous service and product innovation by offering our customers best-in-class solutions that enables the efficient use of resources, resulting in cost-savings for their businesses.”
With ProViewTM, tracking is not limited to only delivery notification, but also includes shipment visibility such as in-transit, custom clearance or delay etc. Distribution centers, customers and trading partners can now receive shipment activity reports at specified times and locations, eliminating the need to be tied to a computer, thereby greatly improving efficiency and work flows.
The introduction of this service offering in Asia Pacific follows the successful launch in the U.S. in 2006. It is available for free to all DHL Express International, Road Express and Domestic Express customers. Up to 1,999 different shipment accounts can be registered for one person. One customer account can be tracked at the same time by different users.
ProViewTM is among several other online tools that DHL has launched in recent years. In October 2007, the company was the first in the industry to launch a patented electronic service — DHL eMailShip in Thailand and across markets in Asia Pacific that enables customers to file their shipment details electronically. The service allows airway bills and other required paperwork to be prepared offline using the Adobe Acrobat PDF or Microsoft Excel format, and submitted to DHL via email.
For more information please contact:
Hill & Knowlton Thailand
Ms. Orawan Chuenwiratsakul
Ms. Visa Cheawsamut
Tel: 0-2627-3501 ext 212 or 107
Fax: 0-2627-3510
Email: ,
DHL Thailand
Ms. Piyalak Chuenchompoonut
Ms. Siranee Atnaseo
Tel: 0-2345-5602 or 0-2345-5608
Fax: 0-2285-5732
Email: piyalak.chuenchompoonut @dhl.com, [email protected]