Bangkok--11 Mar--dtac
dtac lets customers conveniently contact it online 24 hours a day via the new webpage which has been developed as an information center to introduce privileges and services to customers in addition to its 1678 call center number. It also enters a new era of multimedia online chat services by applying the bluescreen technology to please customers. From now on, all services and information are comfortably available for the customers who access the Internet from all places around the world. Miss Tipayarat Kaewsringam, Chief Customer Officer of Total Access Communication Public Company Limited (dtac), says the company has developed a new channel for customers to contact the dtac call center conveniently and swiftly for a variety of services for their best interests. It is the new webpage where customers can communicate with dtac 24 hours a day. Customers simply enter http://www.dtac.co.th and click the customer support tab or go to http://www.dtac.co.th/dtac_callcenter/ which is a more convenient online channel for them to contact dtac.
“If customers choose to easily talk to the call center, they can communicate in 2 ways: dtac online call center and email. The merit is that customers can click to contact call center staff at will around the clock free of charge. It is the multimedia online chat system that also applies bluescreen to spice up the backgrounds of chat windows and the backgrounds can change according to the topics being discussed, which is a new era of call center services,” Miss Tipayarat says.
Besides, customers can search for information by themselves through the new webpage of dtac. Available is the information about services as well as frequently asked questions and answers (FAQ) which is presented in the categories of, for example, online services, service charge calculation, value-added services, international roaming services, device configuration, network solutions, and SIM card solutions.
The new webpage is also aimed at helping the customers who are overseas and need urgent assistance or advice on service application from the call center. The customers can conveniently reach the call center at low costs through the Internet. They can search for information by themselves or inquire from call center staff through the chat room. Customers need urgent assistance when they lose their mobile phones, need to suspend their SIM card use, forget their mobile phone passwords and need new SIM cards.
“The online chat service to answer inquiries started in April 2008. It serves about 300 customers a day and the figure should rise to 600 customers a day thanks to the new webpage. Workers account for 80% of the customers who use online chat services and the rest 20% are students and teenagers. Demands for the services peak between 2pm and 4pm,” Miss Tipayarat says.
The dtac website provides customers with a variety of convenient e-Services. Customers can click the e-Services tab on the homepage and choose useful services including details on their phone charges, bill payments, the transmission of up to 50 free short messages per month and many other services that are provided as the privileges of dtac customers.
Media Relations Division - dtac
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